Now Hiring - Insurance Associate, Account Management in Falmouth, ME

The Tate Ficker Insurance Agency (TFIA) is a full-service insurance agency powered by Allstate and located in Maine. We have over 30 years of experience serving customers and communities across New England. We specialize in protecting what matters most - family, life, home, auto, and more. We have a wide range of property, liability, and asset protection solutions that we customize to fit specific coverage and budget needs.

As one of the largest and highest producing Allstate agencies in the country, we pride ourselves on reliable, affordable, and personal solutions that provide customers peace of mind when life’s unexpected happens.

When customers have questions or need help with their insurance, they rely on us! Our goal is to treat everyone like family, and this role is no exception!

Day in the Life of an Associate, Account Management

• Arrive at the office ready to go - full of passion and positive energy!
• Discuss the daily plan with teammates and make sure everyone is on the same page
• Balance a steady volume of inbound and outbound calls, emails, and communications with customers

Key Characteristics of a Successful Associate, Account Management

• Passionate about helping others
• Creative problem solver
• Master communicator – professional, respectful, and compassionate
• Lives our Agency core values every day

Benefits of a Career at TFIA

• Competitive pay! Associate, Account Management roles start with a base salary + immediate bonus opportunities (year 1 earnings average $40-$60k)
• Health, Dental, Vision, Accident, Critical Illness, Hospital Stay, and Life insurance for you and your family
• 401k – we match your monthly contribution
• Gym membership stipend every month
• Normal schedule: Monday – Friday 8:00am-5:00pm ET
• Vacation – starting at 7 paid holidays, 10 days of PTO, and more days added with tenure
• Free Education – we pay for all of your property, casualty, and life insurance study materials and licensing
• Additional prizes, bonuses, regular team outings, every month

Responsibilities of an Associate, Account Management

• Meet minimum daily numbers for service requests, cross selling, and quoting activity
• Answer 20-30 incoming and at least 50 outbound customer calls daily
• Help answer customer questions, explain benefits, and proactively follow up with them regarding their policies
• Search for opportunity to retain customers by educating them on ways to save money, coverage updates, product features, and additional services available
• Be a team player – help creatively find solutions to solve problems
• Treat every customer like they are family

What are the first few weeks like?

• Every Associate, Account Management is provided online study materials when they arrive on day 1. The first few weeks will balance studying for your Property & Casualty License, answer and pass incoming/outbound calls to the licensed team, and learning about Allstate products
• Your first goal is to ask a LOT of questions and be ready to pass the P&C insurance exam within two weeks of joining the agency. It typically requires about 40 hours of study time which will include nights and weekends in the first two weeks

Why should I join the TFIA team?

• If you are ready for a career and committed to learning, growing, and achieving new professional heights, this is the opportunity for you. Our team is dedicated to enabling, supporting, and investing in you to succeed. We will provide all of the tools and resources possible to fast track you towards success – come join us today!

What’s the Interview Process?

• We like to have a quick chat with you over the phone, then ask that you come into the office to meet the team, ask questions, and ‘test-drive’ the role!
• If you think that you’d be a good fit, call us today!

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: One location