Now Hiring - Sr Manager-Client Services in Chesterfield, MO

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The role of the Sr. Manager, Client Services is to generate measurable growth in assigned strategic geographic areas and/or service lines, commercial or ancillary services enabling exceptional service and care at an affordable price to healthcare consumers in our geographic (and virtual) footprint.

Qualifications:

• Education Requirements
  
  • Bachelor's degree in healthcare or business administration required
  • Masters in Health Services Administration, MBA or related advance degree preferred
• Experience Requirements
  
  • 7-10 years sales experience, with a strong track record of delivering results at (or above) plan
  • Demonstrated performance above AoS average for a minimum of two years
  • Experience in analyzing and interpreting complex data and information in a planning and decision-making process
  • Health system strategic planning &/or business development experience, or pharmaceutical sales experience preferred
• Skill Requirements
  
  • Confirmed sales/business development experience
  • Ability to understand and articulate Mercy Mission, Vision and Integrated Marketing branding, strategy and policy
  • Strong interpersonal, communication and presentation skills (written and oral)
  • Ability to effectively interact with a wide range of external audiences & organizational levels, including hospital and clinic presidents
  • Comfort with daily CRM/PRM usage; as a pipeline and activity management/prioritization tool
  • Strong relationship-building skills
  • Excellent negotiation skills
  • Ability to create 'constructive tension'
  • Superior analytical and problem solving skills, financial background a plus
  • Excellent project management skills.
  • Strong conceptual thinking skills
  • Ability to thrive in a fast-paced, high-energy environment
  • Knowledge of financial, accounting, and budgeting activities and analysis.
  • Possess high degree of integrity and moral character.

Job Responsibilities:

• Identification, prioritization, and execution of business development opportunities and strategies
• Understand & report on competitive landscape, physician movement, patient satisfaction levels, employer strategies and provide real-time intelligence to local leadership to influence/shape/adjust strategy and resource allocation
• Development, coordination and implementation of local service line and/or commercial growth strategies
• Strengthen assigned client relationships; build new relationships, onboard/round newly acquired client relationships. Services could include one or more of the following categories:
  • Extract more value from both integrated and aligned providers; regularly monitor, track and work to increase business and/or recruit non-aligned providers.
  • Develop strong relationships with employers, brokers, managed care and others as deemed necessary to execute strategy outlined by Mercy Ministry or local leadership
  • Develop strong post-acute relationships; create and close opportunities that leverage all post-acute offerings for this client base
  • Find new opportunities for growth and identify opportunities to cross-sell existing continuity of care sources.
  • Track all activities on the assigned PRM on a daily basis to reflect client activities, manage client profiles, and plan and execute approved strategy.
  • Maintain assigned volume of targets as outlined in incentive plan
• Provide training, onboarding and mentorship to Managers, Client Services
• Serve as local business development contact in their community
• Effectively execute on assigned Business Development functions in close collaboration with Business Development Leadership and Operational Leaders in the assigned segment and territory.
• In collaboration with Business Development leadership, Hospital & Clinic Presidents, operations VPs and Directors, initiate and develop market-based/competitor analysis of healthcare trends, competitive threats, expansion opportunities and internal performance trends, and deliver data-driven analyses to support actionable strategic direction.
• Perform analysis and identification of new growth/market opportunities and recommend course of action. Assist leadership in the preservation, development and growth of current/new development strategies.
• Cultivate and develop relationships with potential business partners, leveraging these relationships to grow market share, service volume, and brand recognition.
• Identify and execute opportunities to strengthen physician network continuity of care; identify and escalate access barriers to deliver a fluid internal provider relations system.
• Ability to focus on desired outcomes and prepares specific business development and/or operational plans to achieve the same.
• Ability to make effective presentations to a variety of constituents, including physicians, board members, facility leadership, hospital leadership, group and company operations leadership. Works with local leadership and business development leadership to assist in forecasting Provide insights pertaining to physician trends, health system economics, distribution channel developments (e.g. direct contracting, exchanges), competitors, legislation/regulation and other relevant market trends
• Provide reports to measure physician continuity of care performance
• Leverage customer, competitor and marketplace research to discover needs and opportunities to refine and develop strategic and tactical marketing/business development plans
• Support for strategic planning cycle and operating plan development processes
• Super user/trainer for new systems and/or reports

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Marketing, Client Services, Management, business development

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.