Now Hiring - Customer Service/Inside Sales Representative in Brunswick, ME

A Good Life Begins with a Good Company!

Artforms is a leading designer and producer of screen printed garments and other merchandise sold wholesale to retail locations around the country, including its own stores, Cool As A Moose. Cool As A Moose provides its retail customers with the very best service and merchandise in a fun, upbeat and professional atmosphere.

JOB DESCRIPTION:
Provide front-line sales support to Artforms customers, sales staff, and external sales representatives; serve as liaison between customers and internal departments (production, inventory, art).

Customer relations
- Greet callers, identify their needs, and resolve or redirect appropriately
- Develop and maintain professional relationships with sales reps and staff
- Maintain knowledge of website, accounts, buyers, designs, design codes, colors, etc.
- Coordinate with production daily to review and prioritize press runs
- Use reports and data to Initiate sales calls to reps and customers per plan (reorders, ‘lost’ accounts, new customers, recently shipped or invoiced accounts)
- Provide support as needed to sales staff, reps, customers, and Artforms staff
- On behalf of company, interact with customers and post updates to social media accounts
- Provide sales staff/reps with necessary tools including catalogs, brochures, samples, account lists, customized sales reports, order forms, layouts, etc.
- Maintain voicemail and greetings for Artforms general telephone number
- Issue call tags and process returns as needed
- Support trade show and sales meetings as requested
Data entry and data management
- Enter sales orders and quotes
- Process work orders to begin the production process
- Regularly maintain customer databases (Impress, Goldmine, Constant Contact)
- Maintain rep contact information
- Manage UPC system: designate codes, maintain spreadsheets, print tags

Administration
- Manage tag printer, postal, copy, and fax machines; request maintenance and upgrades as needed
- Maintain supply area
- Provide training to staff on use of office equipment as needed
- Manage Customer Service folder on shared drive
Accounting support as needed
- Issue credits
- Assist with past due accounts as requested

Qualifications: Experience

• 1-2 years experience providing service to customers
• Wholesale sales, retail sales, or telephone customer service experience helpful

Qualifications:

Education:College degree or equivalent preferred

Qualifications: Required Knowledge

• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Knowledge of customer relationship management software and Microsoft Access helpful.
• General knowledge of principles and processes for providing and evaluating customer service.

Qualifications: Skills and Abilities

• Excellent telephone, interpersonal and written communication skills
• Excellent human relations abilities and active listening skills; able to interact with self-confidence
• Strong computing skills and the ability to quickly understand and learn new software
• Ability to prioritize multiple tasks and work with efficiency and accuracy in a fast-paced environment
• Excellent organizational and clerical skills
• Effective team player with the ability to work independently
• An upbeat demeanor, with a sales-oriented personality
• Good problem solving and critical thinking skills
• Ability to identify and resolve problems and negotiate with customers when needed; self-initiative

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
COVID Vaccination required

Ability to commute/relocate:

• Brunswick, ME 04011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Inside sales: 1 year (Preferred)

Work Location: One location