Now Hiring - IT Engagements.com - Professional Services Sr Change Manager in East Rochester, NY

Full description of the position

Hello ,

Greeting from IT Engagements.

I am Shiva Raj from IT Engagements. We IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.

JOB: Sr Change Manager (ONLY CITIZENS or GREEN CARDS)

Location: Rochester, NY

Duration: 12 Months

Responsibilities:

• Build a strong presence and trusted-advisor relationships with the user population
• Understand the target population and tailor change management activities and training to specific business user personas and products
• Work with product management and the business to define and implement KPIs to measure product success
• Gather and analyze user feedback to provide product managers with insight into future product enhancements
• Document the feedback in detail to create actionable user stories, complete with estimates of anticipated increase in adoption
• Analyze usage metrics, feedback, and user behavior to continually look for impactful opportunities to improve tactics and approach to drive adoption of current products
• Find key product champions and leverage their enthusiasm to drive adoption with non-adopters by facilitating peer-to-peer communication
• Align with the business and plan training approaches for initial product implementations and ongoing enhancements
• Manage scheduling, logistics and record keeping for own training sessions
• Write communications for product releases and enhancements
• Design and develop training materials in partnership with product managers and deployment teams
• Conduct training remotely, as well as in-person (deskside and classroom training), both one-to-one and to groups

Requirements:

• 3+ years of change management or similar experience influencing senior / sophisticated front office users to adopt new technologies
• Successful track record of defining creative tactics that drive adoption of technology
• History of partnering effectively with business management and super users to influence adoption across a broad user base
• Experience with Equities (Research, Sales, Research Analysts, and Traders)
• Strong technical writing, technical training, and communication skills
• Ability to thrive in a collaborative, fast-paced environment
• Ability to assess and measure training needs
• Strong communication, listening and interpersonal skills, with the ability to influence change
• Ability to form individualized connections and quickly establish rapport to foster action
• Strong organizational skills with demonstrated ability to handle multiple commitments simultaneously
• Ability to analyze front-office requests to discern between needs and wants by digging into details to determine root cause of request and determine whether it aligns with product vision
• Robust Microsoft Office skills (Word, PowerPoint, Excel)
• Salesforce.com experience desirable, but not required; Articulate360 experience a plus

Thanks and Regards,

Shiva Raj

Sr Recruiter

IT Engagements, Inc.

Direct: 609-[please apply online] | shiva(at)itengagements(dot)com

Job Types: Full-time, Contract

Pay: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10026: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Change management: 6 years (Required)
• Equities Platform: 6 years (Required)
• Articulate 360: 6 years (Required)

Work Location: One location

Speak with the employer
+91 609-[please apply online]