Now Hiring - PICS Telecom International - Retail Sales Sales Representative in Rochester, NY

General Job Description: The Sales Representative will utilize our CRM system, marketing campaigns and other prospecting tools to drive new business. The duties for this position will include:

• Spend your day calling on prospective customers and generating leads
• Effectively create and manage a lead from the prospect stage up until the account has grown to full-time sales support
• Remain knowledgeable of key processes, business initiatives and internal resources to assist the sales team in accomplishing company goals
• Field questions from prospects and customers on product functionality, availability, and pricing
• Assist senior sales representatives to determine essential strategic approaches for sales
• Identify trends in customer purchasing to assist in targeted sales development
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Capturing of accurate and complete information in Customer Relationship Management system (CRM).

• Coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions

• Other duties as needed assigned by sales management

Additional Job Requirements:

• Highly proficient level of computer skills including Microsoft Word, PowerPoint, Excel and Outlook

Education:

• Bachelors degree

Skills:

• Exceptional verbal and written communication skills
• Decision-making, problem resolution and creative thinking skills
• Excellent time management skills
• Able to multi-task the activities with shifting priorities
• Maintain positive working relationships with co-workers and customers

Experience:

• 2+ years of customer service or sales

$19-21/ Hr plus possible commission