Now Hiring - Customer Service/Inside Sales Assistant in Bridgeton, MO

Job Description

Title: Customer Service/Inside Sales Assistant

Classification: Exempt/Full Time

Reports To: US Sales Manager

Location: Corporate Headquarters, Bridgeton, MO

Date: 2/10/23

Job Summary: Customer Service/Inside Sales: Focus on communicating with customers daily concerning their orders which may include logistics, shipping, pricing confirmation, and preparation of paperwork, letters of credit, handling product returns and issuing credits. Represent the positive attitude of Zoltek sales and customer service department to the customer.

Essential Duties and Responsibilities:

• Enter and maintain new and existing customer orders including confirming pricing, delivery and providing invoices.
• Respond to existing customer order inquiries in a timely manner via telephone and e-mail.
• Address potential issues concerning billing, service or products; refer product issues or service failures to designated departments for investigation.
• Interact with and support others on your team which includes sales, customer service, accounting, manufacturing plants, logistics and production planning.
• Prepare paperwork for outgoing shipments to customers and internal shipments between our locations (packing slips, proforma invoices, etc.)
• Assist in the in gathering of freight quotes for domestic and international shipments, including samples and orders, coordinate appropriate correspondence with customers and the plants e.g. for weights and dimensions of product samples and orders.
• Prepare letters of credit for international shipments; send copies to customers and the bank as needed.
• Complete DAP paperwork including shipping paperwork, tracing of shipment, proof of delivery, and issuing invoices.
• Help maintain records and participate in the quality review process for ISO 9001:2015 on annual basis.

Qualifications:

• High school diploma required, AS/BS degree a plus.
• 3+ years of experience in B2B customer service, sales, logistics, experience with shipping documentation required.
• Manufacturing industry experience is desired.
• Excellent customer service skills.
• Strong attention to detail, analytical, problem solving, technical and process skills.
• Ability to work with your team to respond to inquiries or complaints from customers, regulatory agencies and other.
• Effective written and verbal communication and basic math skills, experience with Word, Excel spread sheets and ERP system.
• Must be able to work in a team environment, work well with others and positive attitude.

Work Environment:

The work environments characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment
• At times, the employee may be exposed to a plant environment, which contains noise, moving mechanical parts and fumes or airborne particles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Sitting at a desk and computer for extended periods of time.
• Intermittent physical activity including bending, reaching, and prolonged periods of sitting.
• Employee is regularly required to use hands to finger, handle, or feel.

Safety:

Tasks related to environmental management, occupational health and safety management, and energy management:

• handling chemicals according to the safety data sheets available at the workplace;
• selective collection of hazardous and non-hazardous waste at work;
• compliance with occupational health and safety management standards; and if necessary, make colleagues and subcontractors to comply with OSHA standards;
• report non-compliance connected with environmental protection, occupational health and safety to your direct supervisor;
• contribute to the improvement of the efficiency of the environmental management and occupational health and safety management.

Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Education:

• High school or equivalent (Required)

Experience:

• B2B Customer service: 3 years (Required)

Work Location: Hybrid remote in Bridgeton, MO 63044