Now Hiring - Retail Sales Inside Sales Representative in Lawrence, MA

Gemline is an award-winning, design-centric supplier of high-quality branded consumer products to the promotional products industry. Gemline is ranked as the 10th largest industry supplier by the Advertising Specialty Institute and was named the 2021 Supplier of the Year. The Company’s product line consists of a wide range of bags, luggage, business accessories, drinkware, electronics, stationery, writing instruments, gourmet foods and gifts. In addition to its strong portfolio of house brands and Gemline-branded products, the Company offers other high-quality retail brands such as American Tourister®, Anker®, Corkcicle®, Cuisinart®, Igloo®, MiiR®, Modern Sprout®, Moleskine®, New Balance®, Osprey®, Paper Mate®, Parker®, Waterman®, Samsonite®, Sharpie®, Slowtide® and W&P®.

On multiple occasions, and as recent as 2022, Gemline has received the honor of being recognized as a Great Place to Work by PPB, a leading industry publication. Gemline’s Corporate Social Responsibility (CSR) efforts are focused on making a positive impact on society through environmental stewardship, ethical business practices, charitable giving and diversity, equity and inclusion leadership. Providing an exceptional customer experience to all customers is the Company’s number one priority! Every associate has a role in delivering that experience through Gemline’s foundational values of trust, integrity, humility, diversity, community and truth. The Company’s success is driven by its associates’ success – “Pride in People, Pride in Product.” Gemline’s culture is filled with collaboration, initiative, engagement, continuous problem solving, strong value for safety and respect for people.

Gemline® is looking for an Inside Sales Representative who will partner with Regional Sales Managers to provide an exceptional customer experience for our customers. This position will handle sales support in the respective territory and build customer relationships targeted to winning sales. This position will report to the Director of Field Sales East.

Responsibilities

• Partner with an outside Regional Sales Manager to maximize sales for an assigned group of accounts
• Handle inbound inquiries on Gemline products, decoration capabilities, marketing programs, pricing, inventory levels, order issues, and other client information needs, as they arise
• Build strong customer relationships with a strong focus on providing an exceptional customer experience
• Achieve expected volume of proactive customer contacts while managing inbound requests

· Use Salesforce to manage your daily tasks, your team’s revenue pipeline and your overall client communication

• Develop creative presentations and sales flyers for clients, as needed
• Effectively manage multiple projects and assignments through to completion
• Occasional travel into territory for industry trade shows and customer events
• Other duties may be assigned

Requirement/Qualifications

· Excellent verbal and written communication skills and the ability to build rapport with customers

· Strong organizational skills and proven track record of productivity and task completion

· Proven track record of excellent phone/video skills with customers

• Ability to generate original solutions to business opportunities and challenges
• High School degree or equivalent; College preferred
• 1 - 2 years of inside sales experience
• MS Office Suite
• Experience with Salesforce is a plus

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Lawrence, MA 01843: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Lawrence, MA 01843