Now Hiring - CLC, Inc - My Secure Advantage Coach - Account Manager in Roseville, CA

Full description of the position

My Secure Advantage, Inc. (MSA) – [please apply online] exist to equip and empower people to take charge of their financial future.

MSA is the national leader in financial well-being services. We are a small but strong company with a rockstar 32+ year track record of providing transformational financial coaching to employees of companies like T-Mobile, Nissan, Adobe, and over seventy of the Fortune 100.

On average we see our members:

• Crush $4,928 in debt
• Boost credit scores by 54 pts
• Add $6,328 in emergency savings accounts
• Swell retirement savings by more than 4.4% per year
• Rescue $890 in monthly discretionary income

The ideal Customer Success Manager at MSA is driven by a passion for equipping world-class companies to prioritize the financial well-being of their employees. CSMs are gifted in developing vibrant and enduring partner relationships that expand utilization, grow revenue, and turn partners into promoters. We are looking for a creative problem solver who can leverage a comprehensive grasp of client needs to innovate greater levels of engagement with our services. Utilizing your exceptional communication and interpersonal skills, you will showcase your ability to turn reporting presentations into effective tools for program promotion and growth. Ultimately, your proven customer advocacy skills will cement key business relationships and skyrocket brand evangelism.

MSA’s unique financial well-being benefit positions you to be a part of something meaningful and make a positive impact on the financial futures of employees across the nation. Ready to make a difference?

This might be a good fit if you can:

• Effectively develop customer relationships to maturity, retaining even the most challenging clients.
• Develop a strategic grasp of client challenges and contexts, innovating creative strategies to broaden engagement with our program.
• Grow healthy and collaborative cross-team relationships that fuel a thriving company culture.
• Turn strangers into enthusiastic collaborators and effectively implement our services with new partners.
• Progressively expand program engagement and revenue from existing customers.
• Leverage data to craft reporting stories that demonstrate client ROI and enhance the customer experience.
• Amplify brand evangelism by showcasing the outcomes that MSA empowers companies and their employees to achieve.

What you bring to the table:

• Bachelor’s degree or at least three (3) years of proven account relationship experience
• Exquisite written and verbal communication skills that inspire and persuade
• Engaging conversational abilities and an endearing personality
• An advanced ability to negotiate that makes you masterful in tough conversations
• Analytical problem-solving capability that fosters innovative and tailored solutions
• An obsession with details and the initiative to do work that inspires pride

Here’s what we offer our team members:

• Salary ranges from $55,000-$75,000/yr - depending on experience
• Free access to our transformational MSA Financial Coaching
• Growing Financial Services technology environment
• Medical, Dental, Vision, Life, 401(k) benefits
• Hybrid or remote work arrangements are available

Job Title: Customer Success Manager

Position Type: Full-time, M-F

Salary: Exempt, Salaried, from $55,000-$75,000

Location: Hybrid or remote work arrangement available

My Secure Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Roseville, CA 95661