Now Hiring - Merck & Co., Inc. - Sales Support Associate US (Hybrid Or Remote) in Saint Louis, MO

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

This Support Associate position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class support in the US. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values, and customer specifications. As a Support Associate, this individual must have the ability to learn and master a number of different skill sets. Excellent verbal and written communication skills are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

You will use Oracle, Lotus Notes, Business Objects, and other applications that house customer information to research and maintain customer account information. When required, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments, or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently, and professionally is key to this position. Candidates can work hybrid or remotely and based within the US

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of customer service experience or sales support experience

Preferred Qualifications:

• Associate degree in any discipline
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
• Excellent listening and telephone communication skills
• Highly motivated and organized, with attention to prioritizing incoming tasks
• Knowledge of Oracle system and PC applications
• Multilingual skills (French and Spanish)
• Strong knowledge around Millipore's organizational structure, business practices and customer base
• Act as a role model of Millipore’s values and best-in-class business practices
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!