Now Hiring - Heretto - Solutions Engineer-"Remote in the US" in Rochester, NY

Solutions Consultant

Heretto helps businesses help their customers. We’re a leading provider of SaaS Knowledge Management solutions and documentation portals, or help sites as we like to call them. Simply put, we make it easier for people to find answers.

We’re innovative. Our mission is to empower our customers to build their most ambitious and impactful knowledge experiences.

Customer focus, accountability, adaptability, helpfulness, and empathy drive our mission.

We’re a scrappy team of collaborators who do what it takes to get the job done. One of the best compliments we’ve ever received was when a client said, “I thought there were more of you back there.”

We’re a global company headquartered in Rochester, New York, but these days you’ll find us spread across the USA and Poland as a distributed team.

We’re growing. We have our eyes on our goals and a solid plan to get there. In the future, we’ll be powering thousands of help sites helping millions of people.

We’re serious about our work, but we also have fun with it. We value our employees as people.

Reporting to the Senior Solutions Consultant, the Heretto Solutions Consultant will play a lead role in growing account
revenue. This includes being on customer and prospect-facing calls, leading the technical discovery and demonstration phases. Your job is to be a technical advisor on behalf of customers and future customers. You'll also help developing account strategies for growth in assigned large accounts and strategic new business opportunities.

The SC heavily collaborates with designated Sales Account Executives and Customer Success Managers to close new business.

Ideal candidates:

• Should possess strong technical aptitude so they can understand and evaluate customers’ technical needs
  
• Have some sales support experience
• Possess exceptional written and verbal communications skills
• Be self-motivated
• Have a professional demeanor and a positive attitude.

Some of the Solutions/Sales Engineer’s responsibilities include:

• Partner with account executives in various stages of the sales cycle, including RFP responses, discovery, pricing,
  internal approval, presentations, etc.
  
• Conduct deep-dive discovery sessions with prospects to gather and document technical requirements for utilizing
  our software and integrating with our platform
  
• Work collaboratively with the sales team to close new business by addressing prospects’ technical challenges
  
• Act as internal technical expert in the sales team
  
• Drive completion of Requests for Information and Requests for Proposal by providing detailed product
  feature/function and technology information
  
• Act as a technical advisor on prospect or client software demonstrations
  
• Analyze requirements to determine complexity and implementation timelines
  
• With the sales team, develop and present solution proposals to internal and external stakeholders
  
• Coordinate with implementation & integration teams to communicate solution requirements and ensure a
  streamlined handoff from sales to delivery for customers

Qualifications/Experience:

• Bachelor's degree in Computer Science, Information Technology, or Business Administration
  
• 3+ years of practical experience in implementation consulting or working as an integration developer
  
• Experience conducting software demonstrations
  
• Strong problem solving, analytical and conceptual skills; logical thinker
  
• High attention to detail
  
• Excellent communication skills for navigating technical & functional discussions with ease, with the ability to
  articulate complex solutions to a broad audience and communicate value propositions to customers
  
• Ability to effectively manage multiple proposals, with varying requirements, priorities, and stakeholders with ease;
  highly organized
  
• Strong sense of ownership

Great to have, but not required:

• Experience working with DITA XML and related technologies
• Experience in structure content systems
• Experience with project management tools, such as Jira
• Prior start-up experience
  
• Previous pre-sales experience

***THIS POSITION IS REMOTE IN THE US ONLY. ONLY THOSE CANDIDATES LOCATED IN AND AUTHORIZED TO WORK
IN THE US WILL BE CONSIDERED***

The responsibilities and duties of this position described here are representative of those an employee must perform. This
is not a comprehensive list and other duties may be assigned.

Heretto is a global company headquartered in Rochester, New York. We are an Equal Employment Opportunity employer. It
has been and will continue to be a fundamental policy of Heretto not to discriminate on the basis of race, color, creed,
religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual
orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition,
genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or
local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training,
working conditions, transfer, job assignments, benefits, layoff, and termination.

Seniority Level
Mid-Senior level

Industry
Information Technology and Services

Employment Type
Full-time

Job Functions
Engineering, Information Technology