Now Hiring - Kaiser Permanente - Healthcare Optical Sales Lead Dispenser in Sacramento, CA

A Lead Dispenser may be appointed at the discretion of the Employer with input from the Union Labor Partner and will specifically and regularly be required to direct, check, review, assign, organize and coordinate the work of five (5) or more employees within a specific sales office. Also, the Lead Dispenser will be responsible for training and reporting on the work on other employees as required. A Lead Dispenser will be capable of performing all the duties within their area of responsibility. Accounts for daily cash sales activity; handles patient complaints; enforces all safety standards. Assists patients with service and interviews patient to determine visual needs. Advises patient with frame and lens selection consistent with their needs. Interprets refractionists prescription. Takes all facial and optical measurements, as appropriate for a proper fit. Instructs and counsels patients on proper methods of eyeglass care. Dispenses and adjusts optical product. Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI 80-standards. Reconciles patients concerns to their satisfaction. Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices. Conducts daily inventory of frames and accessories as required. Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses. Repair frames as required. Recommends to branch manger improvements in sales and service. Maintains written and verbal communication with lab as required. Will perform customer service duties and floor coordinator duties Perform other related duties as necessary. Supervisory Responsibilities: The incumbent motivates and provides direction to other employees, but does not have the authority to hire, fire or discipline. Corporate Compliance Accountability.

Grade 35

• 4 years as an Optical Dispenser (Optician).
  

• High School Diploma/GED. 25 wpm required.
  

• N/A
  

• Excellent customer service skills.
  


• Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
  


• Ability to read and comprehend simple instructions, short correspondence, and memos.
  


• Ability to write simple correspondence.
  


• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  


• Must be willing to work in a Labor Management Partnership environment.
  


• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

• ABO (American Board of Opticianary) certification preferred.

PrimaryLocation : California,Sacramento,Sacramento Point West Medical Offices
HoursPerWeek : 40
Shift : Day
Workdays : Tue, Wed, Thu, Fri 9:45am-6:15pm, Sat 8:45am-5:15pm *May be required to work additional hours up to 40 based on operational needs. Hours subject to change with short notice.
WorkingHoursStart : 09:45 AM
WorkingHoursEnd : 06:15 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A01|SEIU|United Healthworkers
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Sacramento Hospital - Optical Dispensing-Glasses - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.