Now Hiring - Sales Order Administrator in West Henrietta, NY

We're looking for a Sales Order Administrator to join our team in West Henrietta!

The Position:

As a Sales Order Administrator, you'll be a team member in our fast-paced environment working with cross-functional teams to provide front line customer service by processing customer purchase orders, resolving issues, completing time sensitive documentation in pre-sale and post-sales phases. You'll work to communicate with our customers and sales representatives to achieve a "close-loop" resolution process resulting in exceptional customer satisfaction!

What you’ll be doing:

• Proactively confirm all customer orders are received, reviewing for accuracy (product type, quantity, package, delivery terms, payment terms, etc.)
• Coordinating order fulfillment process completion with our Production, Supply Chain and Logistics teams.
• Coordinating new customer set-up processes with Sales, Operations, Supply Chain and Logistics.
• Order processing and order fulfillment, while ensuring our services being delivered meet our customer needs and our contractual KPI's.
• Processing in-bound and outbound calls to the point of resolution- Delighting our customers is key!

What you Bring to Orolia:

• Associates Degree in business related field with 5+ years of experience related to exceptional customer service
• 5+ years experience effectively utilizing business systems such as ERP's (we use SAP), MS Office, Salesforce, and Quality Management Systems.
• Strong experience with utilizing ERP's in Order Processing and Services.
• Ability to lead by example while solving complex customer issues with a cross-functional team
• Ability to collaborate globally and have fun while doing it!

Our Technology:

We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical, report and high-risk operations, even in GPS/GNSS denied environments. We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide. AKA- we do pretty critical and important things!

Visit our website for more information: [please apply online] or check out our videos on YouTube Orolia - YouTube

Orolia is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category. We encourage veterans and people with disabilities to apply.