Now Hiring - Agent Services Coordinator in Solon, OH

Keller Williams Living is a strong and growing real estate office that supports around 150 real estate agents. The Agent Services Coordinator is a full-time, salaried position that provides leadership and support to the market center leadership team and agents. Recently Keller Williams was named the top real estate company to work for by The Close.

A successful candidate is a motivated, customer services-oriented team player with outstanding knowledge of technology and marketing. The ideal individual will have a passion for helping others, strong written and oral communication skills; be eager and flexible to support our agents, plan, organize, and attend meetings and events; create awareness for office activities and promote engagement; embody the Keller Williams culture to create a positive and productive work environment.

Qualifications:
● Real estate or relative industry experience is helpful
● Customer service experience
● Great organizational skills
● Energized by a fast-paced environment
● Strong verbal and written communication skills, as well as effective listening skills
● Ability to plan events and manage monthly event/training calendar
● Ability to create marketing campaigns and advertise events using multiple media outlets
● Understanding CRM systems, some experience is a plus
● Proficiency in Microsoft Office Suite, G-Suite (Google), Canva, etc
● Technology skills relating to office equipment, and ability to learn/troubleshoot new technologies

Job Responsibilities:
● Organization. Follow already established systems and work to improve or establish new or existing systems.
● Constantly recognizing ways to improve existing processes and systems
● Manage new agent onboarding and follow up, complete intake checklist
● Manage company Social Media (Facebook, Instagram, etc)
● Maintain and manage office communication systems, including social media and daily email campaigns
● Assist in agent recognition and retention
● Make outgoing calls / texts to invite agents to events and periodically check in
● Manage monthly calendar of events
● Coordinate with Market Center Administrator (MCA) and Team Leader (TL)
● Create relative marketing materials
● Market and drive attendance to events and trainings through multiple avenues
● Assist with training Agents in using KW tools and technology
● Setup for events and classes
● Address additional requests from agents and address or direct accordingly
● Help with daily office operational needs
● Backup MCA with daily operational tasks

● Help answer main phone line
● Special projects as needed

Compensation:
$37,000 and $41,000 and includes the ability to participate in profit share, 401k, and health insurance benefits.

Job Type: Full-time

Pay: $37,000.00 - $41,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Solon, OH 44139: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location