Now Hiring - Customer Service Associate- Storage ME9 in Scarborough, ME

Company Overview:

Prime Group Holdings is one of the fastest growing private equity real estate firms in the country. We are focused on acquiring and adding value to a growing portfolio of real estate assets located throughout the United States. All of our team members are:

• Customer and client focused
• Self-motivated entrepreneurs who are passionate about what they do
• Diligent ethical professionals dedicated to creating long-term value for our stakeholders
• Eager to make a positive difference in the lives of their customers and clients

Position Overview:

As the Customer Service Associate, you will be responsible for assisting in the day to day operation of one or more self storage facilities, including renting units, selling merchandise, renting trucks, interacting with customers, and maintaining the property overall. Our employees are the first line representative to the customer. The Assistant Manager must have the ability to work face-to-face with customers and build excellent relationships while enhancing your customer service and sales skills and experience.

Job Responsibilities:

• Renting self-storage units, parking space, and other related products;
• Converting telephone and walk-in inquiries into rentals;
• Maintain Account Receivables through the pursuit of collections, posting of payments and processing, and delivery of daily bank deposits accurately and timely;
• Upsell moving products and assist in unit sizing decisions;
• Greeting customers promptly, enthusiastically and professionally;
• Knowing and presenting the features and benefits of the property at all opportunities;
• Resolves customer issues in a timely and effective manner;
• Ensures that company standards of cleanliness and appearance are met;
• Inspect the property, including performing lock checks;
• Showing customers our self-storage units;
• Perform other duties as assigned.

Job Requirements:

• Minimum 2-year degree required; Bachelors preferred
• A self-starter in all respects
• A passionate desire for career advancement
• 2 to 4 years of relevant work experience in a fast-paced, customer facing environment, with day-to-day management of (or direct impact on) the profit-and-loss of that enterprise (unless the candidate recently received a Bachelor’s degree)
• Excellent interpersonal and communication skills – both on the phone and in person
• A person who works well both independently and in a team setting
• Have a working knowledge of computer applications (Microsoft Office, Outlook, etc.)
• Possess a valid driver's license and insurance with access to reliable transportation;
• Have the ability and willingness to perform light maintenance such as sweeping, mopping, wiping, lifting, etc.
• Be capable and willing to travel to and work in multiple locations as may be needed

What Prime Offers:

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and are not open on Sundays
• Competitive pay and bonus plan
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Scarborough, ME 04074: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location