Now Hiring - State Farm Insurance - Insurance Customer Service Representative in Manchester, MO

Full description of the position

Stephen Willett Agency of Manchester, MO is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Insurance Customer Service Representative:

· Health insurance

· Dental insurance

· Vision insurance

· 401(k) employer matched

· Paid time off

· Competitive base salary (commensurate with experience)

· Competitive commission structure

· Bonus incentive based on individual/agency performance

· Training & coaching provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty Insurance License is preferred, must be able to within 30 days of offer date

· Must have at least 1 year of customer service or client-facing experience

· Must be coachable

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

License/Certification:

• Property & Casualty License (Preferred)

Work Location: One location