Now Hiring - Dillard's, Inc. - Retail Sales Retail Sales Associate in Overland Park, KS

Full description of the position

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure merchandise is creatively displayed and attractively stocked for sales

• Manage returns of merchandise
• Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)
• Advise customers on current fashion trends and styles that accentuate positive body images

• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 2 years (Required)

Work Location: One location