Now Hiring - Dollywood Company - Senior Sales Manager - Dollywood Parks & Resorts - Exempt in Pigeon Forge, TN

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

The Senior Sales Manager will be responsible for the development, solicitation, and maintenance of accounts within the designated market segment(s) in order to meet or exceed budgeted goals. Assist the Director of Sales with the development and implementation of marketing plans and the day to day activities of the outside sales managers. The key objective of the Senior Sales Manager is to grow incremental and new sales for the business while simultaneously reducing customer turnover. The Senior Sales Manager also works closely with the following departments; Sales and Service Center, Finance, Marketing, and operational teams for the purpose of ensuring the delivery of a first-class guest experience.

Summary of Major Duties & Responsibilities

• Assist Director of Sales in developing written business plans and sales action plans.
• Assist Director of Sales in overseeing day to day activity of outside sales team.
• Meet with Sales Managers individually on a weekly or bi-weekly basis to review sales pipeline, pace to goal, weekly sales activities and 30/60/90 day action plans; provide feedback on a consistent basis and ensure sales tactics and strategies are being implemented to achieve sales goals.
• Support and maintain a positive working environment for team. Encourage and support empowerment.
• Be a facilitator for the sales team to other teams to nurture positive working relationships and to obtain decisions as quickly as possible on matters that require approval for team and customers.
• Resolve customer complaints as needed, while supporting and coaching staff regarding customer complaints and refunds.
• Develop, organize, implement and maintain assigned Dollywood group sales program that generates attendance for Dollywood properties.
• Sell within parameter of approved sales plans.
• Responsible for achieving sales revenue goals.
• Generate weekly sales calls and travel expense reports.
• Potential overnight travel to group sales prospects and customers.
• Perform outbound telemarketing sales campaigns to specific group sales prospects.
• Responsible for making sales appointments and outside sales calls.
• Develop and maintain accurate customer and prospect database.
• Prepare contracts and quotes.
• Achieve high levels of customer loyalty and retention through customer relationship management activities.
• Attend weekly sales meetings as scheduled and requested.
• Attend, network, and present at trade shows, event planner meetings, Chamber of Commerce functions and other community activities to promote Dollywood properties.
• Support the Director of Sales and Sales Staff in special projects and additional duties as assigned.
• Work collaboratively with all departments of the Dollywood organization.

Personality/Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Practice Servant Leadership.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Must be willing to constantly /improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

Essential Functions Necessary to Perform Job Duties

• Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others).
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, travel and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to operate/drive company vehicles.
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to work outdoors.

• Minimum of 5 years’ experience in the theme park industry, tourism industry sales, hotel/convention sales or consumer product sales background required.
• Minimum of 3 years’ experience managing a team.
• Minimum of 18 years of age.
• Must demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department.
• Ability to supervise people, build a team and positively enhance team morale.
• Consistent record of achieving and exceeding sales goals in previous positions.
• Stable work history.
• Above average verbal and written communication skills.
• Ability to problem solve, multi-task and work independently.
• Mature professional judgment to establish customer procedures while providing solutions to customer requests.
• Above average math skills.
• Ability to operate a calculator, multi-line telephone, computer, copier, facsimile and postage machine.
• Ability to organize marketing and administrative functions effectively.
• Must have a valid driver’s license
• College degree in marketing or related field preferred.
• Ability to use Microsoft office programs, database programs and internet.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.