Now Hiring - Cityblock Health - Healthcare Call Center Representative (Temp-to-Perm) in Indianapolis, IN

Full description of the position

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

• You will work in a radically different model of healthcare
• Serve as the initial Cityblock connection to a prospective member
• Complete the intake and consent process for eligible members, and handoff to the Community Health Partner upon full enrollment
• Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This also includes member events, group welcome events and community outreach events.
• Creatively locate and connect with members that we believe will benefit from the Cityblock care model
• Work collaboratively with your Outreach team to increase the number of monthly Cityblock member enrollments
• Leverage available data from our EHR platform, Commons to learn more about potential members and inform your outreach strategy
• Engage and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment
• Meet with members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field
• Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members
• Provide feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others
• Work a full-time 40 hour week, Monday-Friday 9am to 5pm ET and participate in a Saturday coverage rotation

Requirements for the Role:

• You have 0-2 years of customer service or sales experience with a successful track record to share for that time period You have a passion for working within the community you are a part of, or have been a part of in the past
• You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
• You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
• You are comfortable with high-volume outbound calls as well as creative outreach
• You are an independent self-starter who responds well to change and shifting priorities
• You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care
• Unrestricted Driver’s License and Personal Vehicle

Job Types: Full-time, Contract, Temporary

Pay: From $21.10 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• In the future, this position may require minimal community work. Is that okay?

Experience:

• Call center: 1 year (Preferred)

Work Location: Hybrid remote in Indianapolis, IN 46278