Now Hiring - The Children's Museum of Indianapolis - Arts Entertainment And Recreation Lead Box Office Sales Assistant in Indianapolis, IN
Arts Entertainment And Recreation Lead Box Office Sales Assistant in Indianapolis, IN
Benefits:
yesLocation:
Indianapolis, INFull description of the position
OVERVIEW:
The Lead Box Office Sales Assistant is responsible for providing excellent service to all museum ticket purchasers, working in collaboration with box office team in striving to exceed sales goals, providing exceptional customer service to museum visitors, members, donors, and staff of The Children’s Museum of Indianapolis. The lead acts as customer service liaison to Museum visitors and members. The incumbent is courteous at all times to visitors, patrons and fellow staff. They demonstrate flexibility and the ability to remain calm under pressure. The lead acts as a mentor and resource to Sales Assistants, operating as person-in-charge in the absence of the supervisor to perform opening and closing duties.
- Standard work schedule is Sunday - Thursday March – August and Tuesday – Thursday and Saturday, Sunday September – February 9 a.m. – 5:30 p.m. with occasional evening hours
The Children’s Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. We cannot transform the lives of children and families unless we embrace all families. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences.
ESSENTIAL RESPONSIBILITIES:
- Provide exceptional service in daily, extensive face-to-face contact with museum guests. Remain approachable and inviting at all times. Provide support and assistance to customers with questions, problems, or concerns. Amicably resolves matters with dissatisfied visitors. Reports visitor concerns and comments effectively, appropriately and in a timely manner. Recognizes and reports trends in visitor behavior. Serves as a role model for customer service standards for Visitor Relations staff.
- Using admissions software, accurately and efficiently sells products to guests including admission tickets, membership sales, renewals, upgrades, account maintenance, special event tickets, ticket will call and member card replacements. Enthusiastically promotes items to increase museum revenue opportunities, and delivers exceptional service when assisting customers with visit planning and/or other needs.
- Using admissions software, accurately and efficiently enters customer demographic data including. Maintains data entry standards as defined by the museum and ensures that complete customer information is entered. Upholds data privacy standards as outlined in museum policy.
- Maintains excellent product knowledge. Serves as an information resource to visitors and staff. Self-educates on new and/or current information regarding museum events, programs, activities, and community events by appropriately use of email, museum website and intranet. Uses first-hand knowledge and understanding of the museum in order to effectively provide excellent customer service. Maintains consistent communication with supervisor regarding museum and/or product questions, concerns, and suggestions.
- Serves as a role model for Sales Assistants in Customer Service Standards, product knowledge, problem-solving, data entry, cash handling, customer recovery and all department and museum procedures and guidelines. Models excellent time management skills, seeking out data entry projects during slow periods and maintaining customer-centric work environment regardless of visitation levels.
- Functions as primary Box Office contact in the absence of the manager. Monitors staff performance and resolves immediate concerns appropriately. Maximizes morning meeting opportunities to communicate daily activities and other key museum information. Works with other department managers and coordinators to ensure efficiency exists by cross-utilizing staff resources from each other’s areas as needed.
- Assists the Box Office Manager in overseeing the daily operations of the Box Office. Assists in training of new employees and cross-trains department leads on box office operations, software, customer service skills and general museum knowledge. Actively supports new initiatives and procedures which improve efficiency or revenue streams.
- Maintains expert-level knowledge of in all areas of ticketing operations, including inbound phone calls, high volume group entrance and personalized visit planning and customer recovery. Serves as back-up and relief for Call Center, Concierge and Group Arrival operations.
- Follows cash handling standards throughout shift. Balances own user cash drawer at the end of the shift and follows cash handling procedures at all times. Performs closing procedures as outlined in Box Office procedures, ensuring that nightly deposits are balanced and all end of day reports are completed. Monitors starting cash banks. Performs box office opening procedures, as needed.
- Balances on-going daily responsibilities with special projects/tasks or other responsibilities as assigned by supervisor or department managers.
REQUIREMENTS:
- Two years in hospitality industry. Must have proven experience in customer service, retail or similar skills. Must possess the customer service skills to effectively handle visitor questions and concerns with the proper resources. Must possess ability to motivate a team during swings of high visitation and/or low visitation periods.
- Excellent verbal, written, and interpersonal communication skills. Must be highly motivated, detail-oriented, and able to work independently with strong decision making skills. Must display a positive attitude, enthusiasm for serving customers. Must contribute to an overall positive work atmosphere by encouraging fun and visitor engagement.
- Must possess strong data entry skills and quick understanding of new software procedures. Familiarity and comfort with Microsoft Office software.
- Must have the ability to multi-task and prioritize assignments to meet the needs of staff and visitors.
- Must have experience with handling a large volume of cash and/or other types of payment, and possess the skills for accurately accounting for that money. Must acknowledge the importance of security of cash and the systems in place to monitor the security when working in an area that require money handling.
- Must be able to maintain a positive working relationship with a large team of diverse staff, volunteers and visitors and consistently have a friendly approach when working with others.
- Must be able to work a flexible schedule, including weekends, holidays, some evening events and special staff meetings. Must be willing to adhere to uniform policy.
ADA REQUIREMENTS:
- Must be able to visually track and exchange money and view computer monitor.
- Requires the ability to communicate via telephone, one-on-one with visitors to receive and/or relay information and the ability to communicate in a high traffic or noisy environment.
- Requires the ability to hear staff and guests to respond quickly to their information, questions, or concerns. Ability to hear tones to respond to staff and guests calls and radio traffic.
- Requires the dexterity handle cash, use a computer keyboard, phone, ticket printer, handle cash, etc.
- Requires the ability to quickly negotiate various spaces throughout the museum, sit or stand for long periods of time; Lift up to 30 lbs and tolerate dust in the environment.
- Special consideration given to bi-lingual, Spanish speaking individuals.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Children's Museum of Indianapolis
201 to 500 Employees
1925
Culture & Entertainment
Arts, Entertainment & Recreation
www.childrensmuseum.org
$25 to $100 million (USD)
1 Yes (amount not posted)
The Children's Museum of Indianapolis
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The Children's Museum of Indianapolis
1 Yes (amount not posted)