POSITION SUMMARY

The Business Development Center Sales Associate (“BDC Sales Associate”) is responsible for generating new prospects at every customer touch-point via internet, phone, or in-person. A BDC Sales Associate will help us to discover new and innovating ways to develop relationships with new clients to drive them into the Dealership and retain existing clients by utilizing both phone and internet strategies. The Business Development Center will operate as an incoming and outgoing call and email center with the incentives of making sales appointments. The BDC Sales Associate must demonstrate an active commitment to the JN Group Holdings Mission and to strive to incorporate JN Group Holdings. Values1 in all aspects of daily work. We strive to meet our customer’s needs and exceed their expectation at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Communicates effectively with internet clients and prospects by phone, e-mail, or in person and sets appointments for proper vehicle demonstration.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• To be fully knowledgeable of all dealership products and services including but not limited to inventory, pricing, incentive programs, and financing options.
• Directs customers to product information resources, including those available on the internet.
• Assists customers in selecting a vehicle via the internet, email, and or phone conversations.
• Negotiate price when needed.
• Understands the psychology of internet customers and works with them accordingly to help them with their decision and sets an appointment for proper vehicle demonstration.
• Researches auto-buying services on the internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Keeps abreast of new products, features, accessories, etc., and their benefits for our clients.
• Engage customers via Best Practices call guides, email templates, and other tools.
• Responds to email inquiries immediately. Delivers messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Accurately records all customer leads, notations, and comments by using ADP, DMS and CRM.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Track follow up and appointments and runs reports for the department.
• Attends product and sales training as requested by Sales Manager.

OTHER FUNCTIONS

• Be honest in all aspects of dealing with customers.
• Follow behavioral expectations consistent with the Dealership’s visions and values.
• Maintains professional appearance.

Miscellaneous:

• With team, present recommendations and assist in implementing quality initiatives.
• Become a brand ambassador by having extensive brand and product knowledge to help cross-sell, up-sell, grow customer relationships and foster loyalty.
• Create customer and employee interactions that foster positive outcomes.
• Provide support on any other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• PHYSICAL DEMANDS:

COMMUNICATION DEMANDS:

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent.
• Exceptional customer service and communication, verbal and written, skills.
• Either one (1) year experience in sales or front-line customer service position or automotive dealership client-facing position; or equivalent combination of education and experience.
• Must have proficient computer skills. Must have a working knowledge of the following applications, but not limited to:
• ADP
• CRM web based programs
• Microsoft Office – Word and Excel
• Must have a valid Hawaii Motor Vehicle Sales License

REASONING ABILITY

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT

Office call center environment in a car dealership.

• ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.