Now Hiring - Clayton Homes, Inc. - Lead Generation Specialist in Maryville, TN

Full description of the position

Lead Generation Specialist, Full Time​

Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.

POSITION SUMMARY

Lead Generation Specialists are responsible for delivering prompt, accurate, courteous customer service via phone, email, text, or chat. Should be able to communicate closely with potential customers and help home search process. Must be a team player with the ability to hit targeted goals.

POSITION DUTIES AND OBJECTIVES

• Converts leads generated from various marketing efforts to prospective home buyers
• Responsible for scheduling home viewings
• Follow up on all leads and viewings
• Provide excellent communication skills with external and internal customers
• Ability to hit targeted goals
• Respond to Live Chats that are initiated through our website
• Executes error free data entry skills
• Exhibits great interpersonal skills, effective persuasive skills and a strong desire to provide exceptional customer service
• Promotes teamwork and success for the department/company
• Promotes company image through professional service and actions
• Performs other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or Equivalent required
• Must be available to work shifts in the evening until 8:00pm and some Saturday shifts
• Computer competency with Microsoft Office and typing skills at minimum 25 wpm
• Great attention to detail and organizational skills
• Ability to work in a team environment and goal driven
• Willing to learn, hard-working, determined, and assertive
• Must have excellent telephone etiquette

PHYSICAL DEMANDS

• Must be able to remain in a stationary position 85% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator
• 90% communication methods completed over the phone; Must be able to always exchange accurate information

BENEFITS

• 401(K) includes 100% company match of the first 4%
• Hourly pay with bi-weekly bonus opportunities
• Medical and Dental Plan with Prescription Coverage and Vision
• Paid Time Off days and holidays
• Wellness Programs and On-site fitness facility
• On-site restaurant
• Tuition Assistance
• Team Share Quarterly Bonus!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: One location