Now Hiring - Clayton Homes Inc - Lead Generation Specialist-Bilingual a plus in Maryville, TN

Full description of the position

Clayton Discover Specialist (Lead Generation Specialist)

Title: Clayton Discover Specialist, Full Time Job Status: Full Time/Hourly/Monthly Bonus Potential

Reports to: Clayton Discover Supervisor Department: Clayton Discover

Work Schedule: Flexible- some evenings & Saturday shifts required,

Office Optimal

Travel Required: None

Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.

POSITION SUMMARY

Clayton Discover Specialist are responsible for delivering prompt, accurate, courteous customer service via phone, email, text, or chat. They must be able to communicate closely with potential customers, Retail Home Centers, and Independent Partners to provide an excellent home buying experience. This position also requires the ability to be a team player and hit targeted goals.

POSITION DUTIES AND OBJECTIVES

• Assists Retail Home Centers and Independent Partners in marketing and communication with potential consumers.
• Provides highest quality leads to Home Centers and Independent Partners by discovering where a customer is in their home buying journey.
• Nurtures leads from various Marketing efforts to provide the best customer experience based on the customer’s individual needs and buying timeline.
• Responsible for scheduling customer visits to Retail Home Centers and Independent Partners
• Connect potential customers with a Home Consultant at the appropriate location
• Educate customers on Clayton Products
• Follow up on all leads and viewings
• Provide excellent communication skills with external and internal customers
• Ability to hit targeted goals
• Respond to Live Chats that are initiated through our website
• Respond to SMS texting and Digital platform messaging
• Executes error free data entry skills
• Exhibits great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service
• Promotes teamwork and success for the department/company
• Promotes company image through professional service and actions
• Performs other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or Equivalent required
• Must be available to work shifts in the evening until 8:00pm and some Saturday shifts
• Computer competency with Microsoft Office and typing skills at minimum 25 wpm
• Great attention to detail and organizational skills
• Ability to work in a team environment and goal driven
• Willing to learn, hard-working, determined, and assertive

PHYSICAL DEMANDS

• Must be able to remain in a stationary position 85% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator
• 90% communication methods completed over the phone, via email, messaging/texting platforms

BENEFITS

• 401(K) includes 100% company match of the first 4%
• Hourly pay with monthly bonus opportunities
• Medical and Dental Plan with Prescription Coverage and Vision
• Paid Time Off days and holidays
• Wellness Programs and On-site fitness facility
• On-site restaurant
• Tuition Assistance

You will find much more information about Clayton Homes by visiting our website at: [please apply online] Type: Full-time

Pay: Up to $49,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Maryville, TN 37804: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location