Now Hiring - B & H Foto & Electronics Corp - Retail Sales Enterprise Accounts Associate in New York, NY

Full description of the position

At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professionals Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Enterprise Accounts Associate Job Description

B&H has been a proud New York City icon for nearly 50 years we started as a mom & pop photography shop near City Hall and have grown into an international leader in e-commerce, a Midtown retail anchor, and a tourist destination for our many customers visiting from across the country and around the world. B&Hs two founders, who still come to work every day, built the company on a simple belief, if you treat people right, they will come back. Honesty, sound advice, and an old-school approach to service and standing behind what we sell explains B&Hs growth and success. While much has changed over the years, our commitment to our values is unwavering.

Over the past two years, B&H has been named as a Forbes Best Employer, a Newsweek Best in Customer Service Company, and a Newsweek Best Online Shop.

We are looking for people who want to join us and become part of a rapidly growing, successful retailer, a unique brand, and industry leader, and who want to grow their career as part of our team.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment.

Job Overview:
The Enterprise Accounts Associate is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&Hs exemplary level of care and satisfaction.

Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience.

Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role.

Essential Responsibilities:

• Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests.
• Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions.
• Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc.
• Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests.
• Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames.
• Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned.
• Communicates with our customers in a professional and courteous manner.
• Actively builds relationships with customers and demonstrates by actions that the customer can count on us.
• Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes.
• Uses good judgment to escalate customer issues or communications as appropriate.
• Makes issue resolution decisions independently within prescribed guidelines.
• Understands Customer Service processes.
• Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.)

Additional Responsibilities:

• Provides support for process improvement, cost reduction, & service improvement initiatives
• Assists team members as needed
• Assists other teams as needed
• Participates in and contributes to departmental initiatives and community activities.
• Other responsibilities as assigned by manager.

Specific Knowledge, Skills and Abilities:

• Highly responsible. Able to take ownership of an issue and see it through resolution.
• Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload
• Works well in a team and collaborative environment
• Exceptional communication skills both oral and written
• Is courteous and professional in all interactions
• Detail-oriented and critical thinker
• Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management.
• Knowledge of Microsoft Office and general office productivity tools.
• Open and able to learn new technologies and systems and can adapt to change

Preferred Education, Experience and Licenses:

• 1 year in a customer facing role or 2 years in an office setting preferred.
• College education preferred.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.