Now Hiring - Sonepar S.A. - Retail Sales Branch Manager in Memphis, TN

Company Summary

Irby was a pioneer in the early days of the electrical business. Founded in 1926, we continue to be an industry leader in providing products and solutions used in all industrial automation assembly, manufacturing, and commercial & contractor applications.

Irby Electric continues to be one of the largest electrical distribution companies in the southeastern region of the United States, with a geographical footprint of 27 branches, spanning 7 states, composed of over 400 highly dedicated associates. Our business has experienced incredible growth in recent years due to our focused business strategy, digital transformation, and customer-focused solutions. As an operating company of the Sonepar USA family, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

Job Summary

Directs, coordinates, and/or delegates the local functions such as inside sales, counter sales, warehouse, delivery and administrative activities of an individual branch either directly or through subordinate supervisors in order to achieve branch and company goals and objectives, e.g. sales, profitability, customer service levels, inventory turns, etc. Responsible for obtaining optimum efficiency, economy of operations, and maximization of profits from these activities by performing the following duties.

Essential Duties & Responsibilities

• Address, mediate, and resolve customer concerns, complaints, and issues.
• Interact regularly with customers.
• Support the sales team and counter as necessary.
• Works with Product Managers to manage pricing matrix and sales team to manage contracts including customer specific matrices and Special Pricing Agreements (SPAs).
• Coordinate counter maintenance/merchandising/promotional activity with merchandising manager.
• Conduct performance evaluations and address branch personnel issues.
• Interview & hire applicants for branch positions.
• Coordinate & complete annual inventory.
• Manage branch inventory status.
• Reconcile inventory discrepancies and adjustments daily.
• Negotiate pricing and issues with vendors in conjunction with local & company purchasing.
• Prepare branch budgets and forecasts.
• Develop business plans for branch operations.
• Develop capital expenditure plan.
• Manage branch sales performance, business plans, customer service levels, and status of branch projects in coordination with District Manager.
• Manage branch financial performance (statement of operations, account delinquency reports, etc.) in coordination with District Manager.
• Manage branch warehouse operations.
• Approve branch expenses and salaries.
• Monitor Eclipse queues on a daily basis.
• Data mine in Eclipse, DSP, and the Intranet for decision support.
• Confers with other managers and administrative personnel to review achievements and discuss required changes in goals, objectives, programs, or operations resulting from current status and conditions.
• Transmits administrative information, policies and procedures, decisions, changes, etc. to subordinates.
• Ensures all branch activities are prioritized and accomplished in a timely manner according to company policy and procedure.
• Monitors and evaluates the activities and products of the competition.
• Provides support on quotations or price estimates, terms and delivery for standard, complex or non-standard products.
• Prepares correspondence and reports necessary for business transactions.
• Keeps a careful, accurate and daily record of expenses to be reimbursed.
• Represents company at industry, vendor, or trade association meetings to promote products, service and company.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, as a representative of goodwill on behalf of the company at work or during company travel.
• Acquires, uses and continuously develops personal technical and professional knowledge of products and general managerial skills to assist customers and other company personnel.

Minimum Qualifications

• 5-7 years of sales and operational experience
• Knowledge of supervisory practices and principles.
• Ability to read, analyze, and interpret financial reports, general business periodicals, professional journals, technical procedures, legal documents or governmental regulations.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate, orally and in writing, and present information to top management, customers, vendors, employees and the general public.
• Ability to establish and maintaining effective working relationships.
• Ability to perform math functions representative of the job such as: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; Compute rate, ratio, and draw and interpret graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in order to solve practical problems where only limited information and standardization exists.
• Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.

Preferred Qualifications

• Bachelor’s Degree (B. A.) or equivalent from four-year college; and five to seven years related experience and/or training; or equivalent combination of education and experience. A Master’s Degree is preferred.

EOE M/F/Disability/Veteran