Now Hiring - Minnesota Twins Baseball Club - Arts Entertainment And Recreation Ticket Sales Coordinator in Minneapolis, MN

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support department's sales and service efforts by performing sales support duties which include but are not limited to: theme night event oversight, order processing, invoicing, ticket distribution, sales collateral distribution, database entry (ticket system and CRM), monitoring & answering phone queues and special department project assistance. In addition, this position will assist with lead generation and sales qualification duties with the intent of providing these qualified leads full time sales & service representatives for closing.
• Provide overflow phone coverage assistance to organization's call center during high-volume on-sales and other teams initiatives.
• Provide consistent and superior customer service in all dealings with existing and prospective customers.
• Adheres to the established policies and procedures in utilizing CRM solution and other technology-based tools.
• Maintains strong, cooperative inter/intra-departmental relationships.
• Participates in various sales promotions, events, and existing/potential client entertainment activities, as required.
• Works in conjunction with the entire Ticket Sales & Service team to uphold the mandates of the department regarding sales and service goals and objectives.
• Assists with game day operations as required.
• Perform other duties as assigned.

Essential Knowledge, Skills, and Abilities:

• Prior sales and/or customer service experience is preferred.
• Prior account management experience is preferred.
• Excellent relationship building and people skills, with the ability to interact effectively with internal and external client at all levels within the organization.
• Superior communication skills.
• Proficient in Microsoft Office products.
• A commitment to service excellence and customer satisfaction.
• Ability to multi-task and meet required deadlines.
• Assertive, confident, persistent and results oriented.
• Team player with excellent interpersonal skills.
• Must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department's objectives, goals and mandates.
• Familiarity with event ticket system and CRM is a plus.
• Ability and willingness to work evenings weekends and holidays as required.

Physical Requirements:

• Ability to lift items weighing as much as 50 pounds.
• Must be able to work in a seated position for majority of workday.
• Must be able to be productive utilizing a computer, keyboard, and telephone.
• Must be able to be productive in a work environment where the noise level can be high at times.
• Specific vision abilities include close vision and ability to adjust focus.
• Must be able to walk steps to visit fans during games.
• Must be comfortable walking to navigate the facility to access the office, dining room, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling.

This is a part-time position that will work an average of 32 hours per week.