Now Hiring - Sales Coordinator (Facilitator) in Butler, PA

Sales Project Coordinator
Summary:
The Sales Project Coordinator (Facilitator) position is responsible to assist all areas of the sales transaction. The
position provides service and support to customers and the retail location Outside Sales Representative
staff.

Essential Duties and Responsibilities:
Duties and responsibilities include the following. Other duties may be assigned.

• Accepts order or quote specifications from customers or OSRs, either in person, on the telephone, or via a listing.
• Enters customer orders or lists as load tallies or quotes on the In-store system.
• Verifies material on-hand with required ship dates and notifies appropriate location personnel to acquire materials.
• Schedules the delivery of customer orders.
• Maintains customer quote files.
• Prepares and completes return tallies/refunds.
• Communicates with customers and OSRs regarding inventory status and price.
• Performs as a liaison between the OSR and customers to resolve problems or complete customer service requirements.
• Services walk-in customers in the contractor sales area.
• Assists estimators with customer specifications.
• Communicates with OSRs and center management opportunities to improve service.
• Coordinates with the Receiving Clerk for the shipment of received special order merchandise.
• Immediately reports all accidents, injuries and incidents of damage, to merchandise, buildings and equipment and customer property to the Location Manager.
• Knows and practices safe and proper lifting, carrying and material maneuvering practices

Business Measurements:

• Accuracy and completeness of entered orders and tallies.
• Timeliness of completion for all orders and requests for price.
• Organization and accuracy of customer quote files.
• Maintains a high degree of customer service.
• Eliminates backorders on customer shipments

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational skills
• Excellent analytical, reasoning and judgment as to quickly resolve customer service issues.
• Detail oriented
• PC/data entry skills.
• Knowledge of basic math concepts as to calculate board footage conversion and delivery order weight.
• Two to Three years’ experience in the customer service industry.
• Excellent communication skills with a strong aptitude for customer service

Supervisory Responsibilities:
There are no supervisory responsibilities associated with this position.

Physical Demands / Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is regularly required to talk and hear.
• Specific vision abilities required by this job include normal vision.
• The noise level in the work environment is quiet to noisy.
• While performing the duties of this job, the employee is almost always exposed to outside weather conditions.
• The employee in this job is frequently required to lift and carry for a moderate distance items over 25 pounds.

Job Type: Full-time