Now Hiring - Medical Supply Retail Sales Associate in Iowa City, IA

Due to growth and expansion, University of Iowa Community Home Care has a new and exciting career opportunity. We are seeking an experienced, internally driven and reliable Medical Supply Retail Sales Associate to work at our new location within the University of Iowa Hospitals and Clinics. The ideal candidate will have critical thinking skills and will demonstrate initiative while being detail oriented. This position is responsible for providing the utmost in Customer Care while assisting patients and referral sources with medical equipment needs. In addition to providing a fun work environment, UI Community Home Care offers a very competitive wage and benefits which include:

• 401(k) with a 6% company contribution
• Health, dental and vision insurance
• Long term and short term disability
• Life insurance
• Flex spending
• Paid holidays
• Paid time off”

• Coordinate and provide service for patients
• Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance programs
• Establishes and maintains effective channels of communication and a professional relationship with patients, physicians, co-workers, contractors, and outside facilities
• Documents any communication between referral sources, patients, and payers in the data system
• Processes other referral orders outside the hospital, such as affiliated clinics and facilities
• Utilizes EMR, reference guides, and other resources to process an order accurately
• Maintains knowledge of any compliance with payor and regulatory standards
• Performs and assist with patient education on products
• Assist with inventory control such as resupplying stock, offering ideas for new products to carry, and addressing any supply issues
• Responsible for opening and closing the store and associated activities
• Handles cash flow and other payment methods in the billing software

• High school graduate or equivalent

• Proficient in using technology and software applications
• Excellent telephone/communication skills, ability to handle multiple tasks simultaneously
• The employee will demonstrate the ability to communicate clearly in the English language both orally and in writing
• The employee will have excellent customer service skills and the willingness to work with customers to answer questions as needed
• The employee will possess a working knowledge of common office equipment
• The employee will demonstrate the organizational skills necessary to manage several projects simultaneously, and the ability to work cooperatively with coworkers and the community at large
• The employee can demonstrate the ability to type with minimal error

• Brightree software experience a plus
• Knowledge of Durable Medical Equipment desirable
• Experience in cash handling
• Experience working with insurance benefits and physician’s offices is highly desirable
• Experience in a retail environment