Now Hiring - Home2 Suites by Hilton - Management And Consulting Resort Catering Sales Manager in Kissimmee, FL

Full description of the position

AD1 Global is a growing and successful hotel management company that is currently looking to hire a Catering and Sales Manager for their Kissimmee, Florida Property, the Wyndham Celebration!

AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts. AD1 Global is also offering a sign-on bonus of up to $750!!!

JOB OVERVIEW:

To sell facilities, services, and staff of the Hotel following the facility's business/marketing plans to meet or exceed budgeted catering department revenue goals. At the same time, establishing a solid tie with customers & community, working very closely with the sales and operation teams to deliver excellent service on all of the banquet/catering functions.

DUTIES AND RESPONSIBILITIES:

• Perform weekly telephone research, professionally qualifying all local and regional outside catering sales calls. Appointments should be made where possible, and specific information should be obtained before an actual call.
• Promptly address all inquiries and handle them accordingly. Negotiate and capture all viable inquiry business. Make accurate and solid decisions on which queries about booking and which to turn down. Effectively and in the best interest of the Hotel, negotiate special menus and meeting room rental charges.
• Professionally greet and handle all "walk-in" business.
• Conduct site inspections efficiently and professionally.
• Promptly follow up on any leads from Regional and Resort Sales Managers
• Make outside calls to detail or close the business when necessary. This will provide a "personal touch" with new clients and make existing clients feel more valuable.
• Meet with clients whenever necessary or requested to solidify upcoming meeting details.
• Efficiently organize and execute Hotel and corporate-related functions to a successful conclusion.
• Cultivate and maintain an ongoing rapport with equipment distributors, exposition companies, food purveyors, and special events companies.
• Contribute and work as a "team" player in all facets of this position.
• Conduct hotel tours and entertain qualified potential clients following the Company and property policies.
• Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow-up letters, etc. In conjunction with other office personnel, maintain accurate and up-to-date records of all sales department functions and transactions.
• Submit required monthly/quarterly/annual reports to the Regional Director of Sales, General Manager, and designated personnel.
• Local community involvement as it benefits the Hotel via approved memberships in organizations.
• Perform other services and duties as requested by the General Manager. Sales managers may be called on to host functions, participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, tradeshows, national sales office, etc.); to maximize catering revenue to meet/exceed team group room and catering pace goals and individual sales goal.

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Qualifications and Requirements:

Bachelor's degree in Hotel Management/Business Administration, plus 2 to 4 years of Hotel and catering sales experience, or an equivalent combination of education and experience. Present a clean, pleasant, professional image to project a positive, polished appearance to potential guests and clients. Experience with SalesForce, Microsoft Office Suite, and Profit Sword. Must speak fluent English and prefer to be bi-lingual (Spanish).

This job requires an ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling various objects
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties reflect highly on the Hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills are utilized frequently, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem-solving, reasoning, motivation, organizational, and training abilities are used often.
• Ability to travel to attend workshops, specialized training, certifications, etc.
• You may be required to work nights, weekends, and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: One location