Now Hiring - Praxis Packaging Solutions - Account Manager / Sales Customer Support in Grand Rapids, MI

Full description of the position

Account Manager / Sales Customer Support

Praxis Packaging continues to grow!!! We have an immediate opening for an Account Manager to act as the Internal & External liaison for customers and in support of Sales activities. Responsibilities include ensuring that all required documentation and critical details are communicated clearly and timely to all groups such as Quality, Production, and Warehouse/Shipping-Receiving. This job is critical to ensure customer satisfaction.

• Must be organized and have great customer service & follow up skills.
• Casual office environment with a fast growing company in the pharmaceutical & foods industry
• Some flexibility to establish shift, but generally work is M-F from 7:00/8:00am to 3:30/4:40pm.
• Some Saturday coverage may be required but should be fairly rare.
• Growing company that offers full benefits: medical, dental, vision, life, 401k, STD, LTD, PTO, etc.

Essential Functions and Responsibilities:

• Establish strong working relationships with customers to understand requirements. (May be required to travel to the customer, facilitate on-site meetings, daily communication to customer on large projects, etc.)
• Handle all customer calls; respond professionally to inquiries and special requests from customers.
• Review individual quote/Purchase Order per the customer’s pricing structure. Participate as a member of the quote team.
• Work closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.
• Help with new project set-up.
• Monitor inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories.
• Meet with customers on new projects, changes to current procedures, and schedule prioritizing (update Purchase Order status when needed).
• Work with Production and Quality Assurance on work instructions.
• Assist and be present for all new project set-ups.
• Ensure the timely receipt of orders and entry into the computer system.
• Assist other Account Managers and cross train on all accounts.
• Maintain consistent communication with customer base; including, but not limited to: phone calls, emails, meetings (onsite and at Praxis) and working directly onsite customer premises.

Knowledge & Experience:

• High school diploma or equivalent required, Associates Degree or equivalent combination preferred
• 3-5 years Customer Service or Account Mgmt. or similar experience required
• The ability to work independently, without supervision required
• Ability to organize priorities and workload required
• Good computer skills and working knowledge of MS Office programs: Word, Excel, and Outlook, preferred

About Praxis Packaging:
Established in 1989 and headquartered in Grand Rapids, MI with facilities in New Jersey and Ohio, Praxis Packaging Solutions is a full service contract packaging company specializing in Secondary Packaging operations for the consumer product, cosmetics, food & beverage, over the counter (OTC) and prescription (Rx) pharmaceuticals, and promotional products industry as well as Primary Filling and Packaging of Oral Solid Dosage Tablets.

We are an independently operated subsidiary of the Huizenga Group. The Huizenga Group is a privately held firm that provides management services to a diverse group of companies. The current portfolio of companies provides products and services for the world adding automotive, pharmaceutical, military goods, medical device, consumer goods and office furniture manufacturers.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per hour