Now Hiring - Inver Grove Honda - Professional Services Internet Sales Representative in Inver Grove Heights, MN

Full description of the position

About us

We are looking for a Sales Appointment Coordinator to provide outstanding service to our customers and potential customers. You will be required to ask questions, answer questions, to ensure effective resolution with a goal of setting an appointment. The Sales Appointment Coordinator may handle a high volume of inbound or outbound calls and emails and should seek to create a positive experience to each customer.

To be a successful Sales Appointment Coordinator, you should be customer-focused, detail oriented, efficient and results driven. You will also need to be polite, reliable, knowledgeable and adaptable.

Responsibilities Include:

• Respond and answer calls, emails, chats and internet leads to determine clients’ needs thru basic, probing questions.
• Schedule appointments with our experienced Sales Professionals for vehicles that may suit the clients’ needs.
• Engage in active listening with customers, confirming or clarifying information.
• Transferring and escalating calls to the appropriate person or department if/when needed.
• Building lasting relationships with customers and other team members based on trust and reliability.
• Using software, databases, scripts and tools appropriately and accurately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of products, promotions, procedures with our vehicle, our company and your position.
• Adhering to all company policies and procedures.

Requirements:

• Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
• Proficiency with computers, MS Office suites and strong typing skills.
• Ability to ask prying questions to maximize opportunities from lead sources.
• Strong time management and decision making skills.
• Understanding of company products, services and policies.
• Adaptability and accountability.
• Successful completion of provided training.
• Highly motivated and self-sufficient.
• Ability to sit at a desk for extended periods.

Details:

• Full-Time
• Rotating Saturdays
• Starting pay $35,000/year + incentives after 90 days (negotiable based on experience)

• Full benefits

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: One location