The Business Development Manager - Small Parcel, is a consultant and subject matter expert that works with the C.H. Robinson sales organization on the generation of new business and retention of existing business related to their specific area of expertise (e.g. service or mode). This role works with and build relationships with multiple groups internal to C.H. Robinson, including, but not limited to sales, account management, GAC’s, the office network, Regional Sales Directors, Customer Shared Services, and the executive team to generate leads and support the sales process for large or complex opportunities. Additionally, the Business Development Manager leads and/or participates in strategic account discussions, contract and pricing strategy directly with the office network and/or the customer directly.

LOCATION

On site, Eden Prairie, MN - Our hybrid work model of 3 days/week in office and 2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.

RESPONSIBILITIES

Business Development

• Diagnoses opportunities qualifies leads & develops business

• Develops business by selling and closing opportunities in partnership with the office network

• Markets respective mode/service to sales and account management teams through ongoing education

• Drives growth and creates demand for the mode/service, which helps to ensure their respective region has a robust pipeline of customer opportunities

• Seeks to understand the underlying challenges of the opportunity and design solutions that address the customer’s short and long-term needs.

• Designs and implements solutions for mode/service products and services. This includes partnering with internal pricing teams and being a liaison between the mode/service and network to create pricing models and strategies

• Refines marketing strategy for respective mode/service regularly based on network feedback and external market trends

Consultation/Customer Service

• Builds trusting relationships by acting as an ambassador of the mode/service to the network, in addition to external customers and suppliers

• Collaborates with management to proactively identify and/or resolve issues in a timely manner

• Provides industry feedback to the network on trends, pressures, and competitive evaluation of key competitors in the marketplace

• Educates and consults with the sales and account management teams on the market factors that impact pricing for the mode/service

• Educates the network on service line initiatives, vision and strategies

• Demonstrates or develops product and service capabilities and addresses detailed functional and technical questions

• Responds to network inquiries on topics related to the industry, market trends and competitive intelligence for the mode/service

• Understands how to leverage departments within the mode/service they support, other modal teams, and Customer Shared Services teams

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• 4+ years previous sales, operations and/or account management experience

• Ability to travel 25-40% domestically

Preferred:

• Demonstrated experience in parcel sales

• Technical proficiency in MS Office

• Proven ability to create and sell comprehensive solutions and service packages to all buying influences

• Demonstrated influencing, negotiation, collaboration, communication and presentation skills

• Proven track record of delivering measurable financial results through sales or account management solutions

• Strong strategic orientation, relationship building, negotiation skills and business acumen

• Strong technical understanding of C.H. Robinson, modes and services, and systems

• Proven ability to develop proposal presentations in Word or PowerPoint

• Proven examples of using Excel for analysis and modeling