Now Hiring - Informa Connect - Sales Operations Coordinator - 1 to 2 years' experience in Memphis, TN

Considered applicants for this role must have a strong working knowledge of Excel, including experience with advanced features such as macros, pivot tables, and data analysis. The ability to manipulate and analyze large sets of data is essential for this role.

About Informa

Informa is a leading business intelligence, academic publishing, knowledge and events group. We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.

About Informa Connect

Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals in Finance, Biotech & Pharma, and a number of other specialist markets. Our in-person, live and online platforms enable businesses and professionals to meet, network, discuss and learn, and provide sponsors and marketers with digital services and connections that help them reach the right audiences year-round. Specialist, relevant and high-quality content lies at the heart of Informa Connect. We focus on delivering unique and relevant content for our communities and audiences, in close collaboration with industry leaders.

Building & Construction Group Events you'll support on:

• BuildEx
• RoofTech
• PM Springfest
• BuildEx
• Greenbuild
• The Building Show

About the job

As a Sales Operations Associate, you are the "quality control of sales" and central point of communication for the sales team within Connect NA business portfolios along with other key departments, including operations, product, finance, billing, and editorial. You will be working alongside your direct manager (Sales Operations Manager) and Sales Operations team, to create optimized sales processes, accurate reports, and more.

Day to day Responsibilities

• Ownership of the Salesforce CRM for reporting, forecasting, accuracy of accounts and opportunities, troubleshooting issues, and more
• Partner with sales reps and assist in executing contracts/RFPs
• Identify, document, and record constantly evolving and improved sales enablement process
• Management of sponsorship and digital media inventory (i.e., booths, panels, subscriptions, etc.)
• Ensuring database management accuracy, quality, and control
• Updating and auditing information across multiple systems and processes such as Salesforce, Excel, Oracle, SAP, and more.
• Perform sales analysis and keep management updated on cost or risk analysis, trend data, etc.
• Assist in ensuring overall client satisfaction, customer retention, and increased spend within Connect NA businesses
• As a Sales Operations Associate, you will act as the "quality control of sales" for the Connect NA business portfolios and key departments such as operations, product, finance, billing, and editorial.
• You will serve as the central point of communication for the sales team and work closely with the Sales Operations Manager and Sales Operations team.
• Your responsibilities will include creating optimized sales processes, generating accurate reports, and supporting the sales team in their efforts to drive revenue.
• You will also be responsible for monitoring sales performance and identifying areas for improvement, implementing best practices, and ensuring data accuracy and integrity.
• By working in a fast-paced and dynamic environment, you will play an important role in the success of the sales team, and have the opportunity to develop your skills and advance your career in sales operations.

• Applicants must have experience with Excel
• Bachelor of Science or Bachelor of Arts in Business Administration or a relevant field is required for this position, or a degree in a field relevant to sales or sales operations such as Marketing, Economics, or Finance.
• 1-2 years of experience in sales operations and/or sales enablement is a key requirement
• Prior experience in sales and project management experience working in a fast-paced, high volume environment is a plus
• Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
• Proven experience working in a customer-focused, revenue-generating environment
• Excellent verbal and written communication skills
• A team player with a “can-do” attitude who is eager to learn and grow
• Strong proficiency with MS Office products (Word, Excel, PowerPoint, Teams)
• Working knowledge of Salesforce and understanding of sales process a plus
• This position pays a base salary of $50,000 - $55,000, please inquire within for more information.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

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