Now Hiring - United Communications - Telecommunications Sales Engineer in Franklin, TN

Full description of the position

SUMMARY:

Responsible for providing subject matter expertise on the design and implementation of complex data networks and voice solutions for small business and enterprise customers across a rapidly growing regional ISP. Works as a collaborative member of the sales team to market and sell the company's product lines. Provides insight to customers on current network solutions. Works closely with sales teams on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Our working environment is innovative and cohesive and requires positive team players.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required:

• Assist the sales teams and leadership in the development of the overall business strategy to acquire new customers. Contributes to the costing and pricing of a solution.
• Provide timely, technical support and problem resolution for field service questions.
• Assist in generating new business and ensure the growth of existing accounts.
• Design solutions for customer that meets their business requirements.
• Translate complex technical design requirements into information that customers can understand and respond to.
• Serve as a technical expert to review RFP responses for content and accuracy before they are submitted.
• Provide technical support for events and technical trade shows as required.
• Develop, deliver, and run effective presentations, meetings, and client interviews.
• Work with United Communications Network Engineering, Network Operations, Project Management, and Customer Operations to acquire an intimate knowledge of all United Communications product concepts, processes, and procedures.
• Keep up to date on technological and market evolution as well as competitors' activities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Knowledge of IP routing protocols (OSPF, BGP, PIM) and IPv4/IPv6, VOIP, MPLS, L2/L3 VPN, and Metro Ethernet.
• Be onsite for customer installations to ensure successful implementation of the services ordered.
• Owns the technical aspects and process of our UCaaS solution both internally and with customers and host live demonstrations for prospects.
• Assist with internal project management of enterprise opportunities and all UCaaS opportunities.
• Other duties and responsibilities as assigned.
• Cultivate local partnerships and organizational affiliations to positively promote and position United Communications brand within the communities we serve. Actively participate in community events and service opportunities.
• Live out the United Core Values and Experiential Values and be an example to others.
• Win as a team - make big things happen by working together and being open to and suggesting new ideas.

JOB QUALIFICATIONS AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• Bachelor’s Degree in Computer Science or a related discipline, or equivalent education and/or experience.
• Minimum 7+ years of experience in the areas of responsibility listed above.
• CCNA or JNCIA certification is a plus.
• Knowledge of ADTRAN and Calix access systems is a plus.
• Must possess skills in presenting, persuading, and negotiating.
• Highly motivated. Can work in a rapidly growing company and industry.
• Strong self-starter who can work independently while being part of a close-knit team.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of network knowledge.
• PC Skills –advanced word processing and email skills, along with the ability to review and analyze data in company systems. Must be proficient in using Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.

KNOWLEDGE AND PERSONAL QUALIFICATIONS:

• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisions.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, stress, and conflict.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines.
• Ability to operate motorized work equipment and office equipment, including personal computers, phone systems, and software applications.

ABOUT UNITED COMMUNICATIONS:

Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state-of-the-art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United prides itself on providing friendly local customer service and technical support to its customers living in Williamson and Marshall Counties and the surrounding areas (College Grove, Chapel Hill, Unionville, Fosterville, Estill Springs, Belfast, Flat Creek, Nolensville and portions of Brentwood).

WORKING AT UNITED:

United has been a part of Middle Tennessee for over 75 years. We’re a local company that believes in the power of community - community among our employees, our owners, and our customers. This belief drives us to do the very best we can for our employees and our customers. United serves some of the most attractive areas to live and raise a family in the South, serving large portions of Davidson, Williamson, and Marshall Counties, all neighboring communities to Nashville. Williamson County is the fastest growing county in the state and has the best school district in Tennessee, while Nashville is among the fastest-growing cities in the United States, according to data released recently by the U.S. Census Bureau. With a strong entrepreneurial spirit, coupled with the music and entertainment industries, Nashville has a vibrant "creative class" that helps make it an exciting place to live, work and build a growing business.

United Communications is headquartered in Chapel Hill, TN and offers a comprehensive benefits package, challenging work environment, and exciting opportunities for advancement. Come join this fast-growing company with a strong tradition of service and a focus on innovation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• IP routing protocol: 1 year (Preferred)
• Sales Engineering: 3 years (Preferred)

License/Certification:

• CCNA or JNCIA (Preferred)

Work Location: Hybrid remote in Franklin, TN 37064