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Now Hiring - Intapp - Information Technology Client Success Analyst (Summer 2023 Start) in Charlotte, NC

Information Technology Client Success Analyst (Summer 2023 Start) in Charlotte, NC

Intapp
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Information Technology

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Enterprise Software & Network Solutions
To Whom Information Technology

Location:

Charlotte, NC
4.2

Full description of the position

Client Success Analyst (Hybrid 3 days a week out of Charlotte, NC or Jersey City, NJ)
The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in Charlotte when offices reopen. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.
What you’ll do:
  • Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
  • Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
  • Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
  • Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients
What you’ll need:
  • Strong Excel skills and competency with Windows OS and Microsoft Office suite required
  • An undergraduate business, computer science degree or other related degrees or experience
  • Strong written and verbal communication skills, and be able to work effectively in partnership with clients
  • Superior troubleshooting, evaluative, and technical problem-solving abilities
  • Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
  • Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
  • Strong organizational skills and is an effective planner
What you'll gain at Intapp:
In return for your passion, commitment, and collaborative approach, we offer:
  • Competitive base salary plus variable compensation and equity
  • A flexible work environment
  • Generous paid parental leave, including adoptive leave
  • Traditional comprehensive benefits, plus:
    • Flexible Paid Time Off
    • Tuition Reimbursement Plan
    • Family Formation benefit offered by Carrot
    • Wellness programs and benefits provided by Modern Health
    • Paid volunteer time off and donation matching for the causes you care about
    • Home office stipend
  • Opportunities for personal growth and professional development supported by a community of talented professionals
  • An open, collaborative environment where your background and contributions are valued
  • Experience at a growing public company where you can make an impact and achieve your goals
  • Open offices and break areas stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Intapp
Company Size
501 to 1000 Employees
Founded
2000
They Sell
Enterprise Software & Network Solutions
To Whom
Information Technology
Website
www.intapp.com
Revenue
$100 to $500 million (USD)

Intapp is currently hiring for 5 sales positions
Intapp has openings in: NC
The average salary at Intapp is:

5 Yes (amount not posted)

Intapp
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Intapp

Intapp is currently hiring for 5 sales positions
Intapp has openings in: NC
The average salary at Intapp is:

5 Yes (amount not posted)