Now Hiring - R & A Industries inc. - Professional Services Inside Sales Manager in Medford, MA

Full description of the position

R&A Industries Inc., a family-owned and established company in New England, is currently a one location Hydraulic & Industrial Hose distributor for many Manufacturers. Beyond Hose & Fittings, R&A Industries offers other products that pertain to the Construction Industries such as Ground Engaging tools, Petroleum products, Tools, Safety Equipment, and other commodity items.

R&A Industries Inc. is actively adding a Second Location to the company portfolio. Join our team and become a part of our growth as we look to reset the service standard and create a name everyone recognizes.

R&A Industries is looking for motivated individuals that mirror what we pride ourselves in: Service, Quality, & Support. We are committed to training candidates to offer the best version of themselves, while also expanding upon their product knowledge. Candidates that are technically/mechanically inclined, motivated, and customer service orientated are preferred. We pride ourselves in making sure all employees feel as though they are treated with the utmost respect and care. Creating a family culture is very important to us as well! Personal Growth within the company is a near guarantee with the right work ethic. Our belief is to promote a 'We' culture, rather than a 'I' culture.

Required actions and functions of the position include but are not limited to:

• Receive and Process customer Phone, Email, or Text orders in a timely manner. Procure pricing & availability request information based on company stock levels, as well as Factory Stock levels.
• Construct personable and positive relationships with customers and offer them the highest quality service, information, and support in relation to product questions, needs, purchases, etc.
• Be willing to expand upon product knowledge and show increasing levels of interest via questions, literature reading, or additional training opportunities/classes.
• Work hand-in-hand with our Inside Team to ensure all Orders, Requests, and Deliveries are executed in a safe, timely, and manageable manner.
• Be able to develop skills with Computer System that is in place. Enter Orders, Quotes, Purchase Orders, & Price Updates.

REQUIREMENTS:

• Customer Service Orientated.
• College/University Associates or Bachelors Degree is required. Any Technical or Vocational Certificates or Degrees is preferred and considered a bonus.
• Background in Mechanics, Automotive, or Hydraulics Industries Preferred, not required. Competitor experience is welcome as well.
• Be Motivated to learn quickly and become proficient with Warehouse Systems and Products.
• Computer skills.
• Authentic attention to detail. Communication skills, proper appearance (company apparel & dress codes required), and customer service care/support required.
• Proficient Sales support and efforts to improve company image, success, and growth. Create self growth personally.
• Ability to Lift up to 50lbs.

Job Types: Full-time, Part-time, Contract

Base Salary with Commission & Sale Growth Bonus structure.

Benefits:

• Retirement Plan
• SEP-IRA (Simplified Employee Pension Individual Retirement Arrangement)
• Health Insurance
• Paid time off
• Paid Employee Training
• Commission & Sales Bonus

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Paid training

Shift:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you willing to apply yourself in learning about Hydraulic & Industrial Hose and Fittings?
• Are you willing to train other Employees/Hires in becoming part of the team and learning the Company Systems, Products, and Operations? Please leave a detailed response with how you would approach these opportunities.

Experience:

• Customer service: 4 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple Locations