Position Description

The purpose of this position is to ensure smooth account execution under the direction of the Sales and Operations Planning Manager, maintaining customer satisfaction while maximizing value to the company. Strong emphasis on financial reporting, planning, scheduling, and follow-up to adapt to changes in material flows, transportation, smelter operations and other variables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage customer agreements

• Act as the primary contact for customer accounts for all scrap receipt and product deliveries
• Order entry, scheduling and execution of contracts. Manage changes as required
• Forecast, schedule, and manage receipts of tolling scrap per agreements and scrap bank targets
• Manage customer needs and preferences in line with company objectives
• Manage product shipments to optimize customer relationship cost
• Adapt to a highly dynamic production and market environment

Customer Management

• Maintain high quality relationships with customer contacts
• Ensure monthly order completion
• Anticipate problems and recommend corrective actions
• Participate in customer complaint resolutions

Production Planning

• Produce to supply against firm orders
• Production optimization of individual smelters (shared responsibility)
• Manage inventory to company objectives

Analysis and Reporting

• Create production and shipping plans
• Monitor and manage deviations. Solve problems or elevate with recommendations
• Develop and maintain reports for effective control
• Create and maintain weekly and monthly reports for the FP&A department

Sales / Business Support

• Gather and distribute market intelligence
• Assess delivery capability for sales opportunities
• Assist in the yearly budget process
• Recommend margin improvement ideas: Product mix, specifications, and distribution options

Performance Objectives

Strong emphasis on financial reporting, planning, scheduling, and follow-up to adapt to changes in material flows, transportation, smelter operations and other variables.

Qualifications

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field
• 2 years SAP experience, SD module, or similar ERP

TECHNICAL REQUIREMENTS:

• High competence with MS Excel i.e., Pivot Tables, Formulas, and Charts
• Customer Service experience in a manufacturing industry
• Experience / understanding of metallurgy a strong plus

BEHAVIORAL REQUIREMENTS:

• Highly organized, energetic, enthusiastic, curious
• Able to manage many details in a fast-paced environment
• Works well in a collaborative and diverse Team
• Problem solving mentality
• Good oral and written communication skills
• Strong sense of commitment and dedication
• Reliable, punctual, a role model to others

POST-HIRE TRAINING REQUIREMENTS:

• Environmental training applicable to the job

• Safety training for applicable equipment
• Job instructional training
• Quality system familiarization
• OHSAS 18001 familiarization, hazards and risks
• Expected Travel less than 10%

Physical Requirements & Work Environment

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision. The noise level in the work environment is usually moderate.

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