Now Hiring - Ryerson Holding Corporation - General Manager of Sales in Cleveland, OH

Ryerson is a leading distributor and processor of metals in North America. Headquartered in Chicago, we operate service centers in cities across the United States and Canada. Ryerson offers an unparalleled range of products, leading processing and fabricating capabilities, a broad geographic reach, and an established commitment to superior service.

We are currently seeking a General Manager of Sales to join our Singer Steel team, based in Cleveland, OH. This individual will be responsible for directing, managing, overseeing, and coordinating all aspects of the customer experience and field sales operations for Singer as well as all carbon flat-roll sales for the East Multi-Market. The incumbent will also direct business development initiatives, implement marketing and sales programs and ensure superior customer service in accordance with company policies and procedures. They will directly influence the company's overall growth and profitability for Singer, and ensure consistent implementation of corporate sales strategies, plans and program initiatives throughout territory.

Essential Duties and Responsibilities

• Achieves regional sales operational objectives by establishing and managing strategic plans that maximize sales, gross margin dollars and percentages, net profit and return on capital. Contributes to regional sales reviews by preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving issues, completing audits, identifying trends, determining regional sales system improvements and implementing changes as appropriate.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes region sales objectives and business plans that support corporate objectives by creating sales plans, quotas, and budgets for Service Center in assigned geographic location based on developments in the marketplace, sales trends, competition, and business opportunities.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Researches customer needs and sales trends, developments in the marketplace, competition and business opportunities; communicates observations with Multi-Market General Manager.
• Oversees, directs, and coordinates field calls with sales representatives. Builds credibility and trust with existing and potential customers by initiating and maintaining contact to ensure positive service levels are consistently delivered.
• Manages customer issues related to service and pricing variances in conjunction with overall pricing policy. Achieves fair and equitable settlements that result in minimal cost to the company.
• Implements inventory control measures that are consistent with the branch inventory management practices.
• May negotiate inventory purchases and costs with vendors; manages direct customer orders.
• Contributes to the enhancement of the company’s “Quality” by implementing and monitoring ISO 9002 policies in sales.
• Ensures effective sales coverage is attained and that good customer relations are maintained.
• Directly responsible for compliance with all Sarbanes-Oxley (SOX) reporting and procedures for all assigned functional departments and/or locations as specified in the quarterly certification letters and Ryerson SOX Key Control Matrices, and other applicable SOX and controls documentation provided by Ryerson Finance.
• Develops and maintains positive employee relations. Identifies developmental and training needs, coaches and mentors employees. As needed, provides constructive feedback to direct and indirect reports.
• Supports positive and effective inter-departmental and/or inter-branch relationships.
• Assists employees in improving their performance by identifying developmental needs, assigning responsibilities, and coaching to maintain alignment with company goals and strategies.
• Ensures continuous improvement environment is developed and maintained; evaluates training needs of all direct reports.
• Participates in special projects and performs other duties as assigned.

Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business required, Master’s degree a plus.
• 7 – 10 years of previous sales management experience.
• Prior experience developing and executing business plans is required; demonstrated excellence in sales and marketing skills.
• Prior sales experience with carbon products is preferred.
• General financial acumen related to understanding of company profitability measures.
• Innovative thinker with ability to establish and manage to a strategic vision.
• Strong communication, presentation, business ethics and interpersonal skills.
• Strong analytical and problem-solving skills; must be highly detail oriented and possess ability to make sound business and management decision in support of company objectives.
• Ability to make solutions-oriented decisions in a fast-paced environment.
• Effective professional leadership, delegation and employee development skills; ability to effectively motivate, lead, and coach others.
• Effective time management skills and the ability to work under pressure.
• Strong customer service orientation.
• Extensive travel may be required; may include evenings, weekends and Holidays, in geography that includes but not limited to Ohio, Michigan, Indiana, Pennsylvania, and Kentucky.