Now Hiring - Prime Consulting, Inc. - Inbound CSR/ Call Center Rep in Sharonville, OH

Full description of the position

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Job Type: Full-time

Pay: $16.34 - $19.04 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Inbound calling: 1 year (Preferred)

Work Location: On the road