Now Hiring - Hanson's Windows & Siding - Call Center (Inside Sales) in Troy, MI

The Call Center (Inside Sales) position is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls – effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As a Call Center (Inside Sales) Representative your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus – setting the tone for success for the Certified Home Improvement Experts and the company. This role may include other duties/responsibilities based on company needs.

What We Offer:

• Full Time Hours
• Competitive Weekly Pay (16/hour + Commissions = $20+/hour combined)
• Medical, Dental, Vision, Life, Critical, Accident, Short-Term & Long-Term Disability Benefits
• PTO
• Holiday Pay
• 401K
• Committees (i.e., Fun Committee, Diversity Committee, Wellbeing Committee and Safety Committee)
• Hybrid Role (Working from home on Mondays, Fridays & Working in-office Tuesday-Thursday)

What you’ll do:

• Provide an outstanding customer experience when answering inbound & outbound calls to qualify, schedule and confirm appointments for product presentations.
• Delight out customers by building rapport with them to enhance overall customer experience.
• Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
• Determine customer needs and provide assurance and solutions to those needs.
• Utilize internal business tools and applications to effectively assist customer inquiries.
• Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
• Support Certified Home Improvement Experts via phone & email, as needed.
• Present professionalism at all times; whether on the phone with a prospective customer or awaiting a call.
• Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
• Complete other duties and special projects as assigned

What we require:

• High School diploma/GED required.
• A minimum of one (1) year Sales, Marketing and/or Customer Service experience.
• Highly motivated, dependable, energetic, and positive.
• Must be available for shifts scheduled between the hours of 8am – 8pm, including weekends and some holidays.
• Strong verbal and written communication, organization, attention to detail, customer service and interpersonal skills.
• Strong work ethic and punctuality – demonstrating reliability.

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Scheduled shifts will vary, but the department is currently open from 8am-8pm 7 days/week. Due to cyclical nature of position, some overtime, including evening and weekend hours, may be required. Some local and statewide travel may be required.

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