Now Hiring - Inseego Corp - Telecommunications Lead Customer Account Manager - Sales Operations in San Diego, CA

Company Overview:

Headquartered in San Diego, California, Inseego Corp. (Nasdaq: INSG) is an industry pioneer in smart device-to-cloud solutions that extend the 5G network edge, enabling broader 5G coverage, multi-gigabit data speeds, low latency, and strong security to deliver highly reliable internet access. Our innovative mobile broadband and fixed wireless access (FWA) solutions incorporate the most advanced technologies (including 5G, 4G LTE, Wi-Fi 6 and others) into a wide range of products that provide robust connectivity indoors, outdoors and in the harshest industrial environments. Designed and developed in the USA, Inseego products and SaaS solutions build on the company’s patented technologies to provide the highest quality 4G and 5G connectivity for service providers, enterprises, and government entities worldwide.

This is a Remote position.

Salary range = $68k - $93k (based on experience & background)

Responsibilities:

• Act as the primary point of contact in operations for our Sales team
• Responsible for Leading all aspects of operations related to supporting Inseego customer account’s
• Manage key performance metrics and dashboards related to on time delivery (OTD) and Customer success
• Own the end-to-end process of tracking all incoming customer PO’s, managing required inventory, scheduling customer deliveries, and providing regular insights to the sales and/or business as required
• Build and help standardize internal business process for all order administration and related ERP/MRP processes supporting customer delivery; all Quote to Cash (Q2C) and Procure to Pay (P2P) processes
• Lead team on system execution relating to entering and / or updating system transactions to ensure accurate customer information (Inv, SO’s, FR’s, RMA’s, etc) in NetSuite ERP.
• Build and improve reporting for all customer interfacing information; support internal customer business reviews
• Create and maintain documentation on order processes, policies and relevant sales training materials and assist with onboarding new sales talent
• Support both customers and internal team in working with all 3rd Party Logistics and Order Fulfillment partners
• Escalation of issues related to customer orders to internal team member to clear obstacles
• Supply planning support; review of inventory on hand vs open sales orders; support the internal S&OP process
• Corrective action management (as it relates to customer delivery issues) with the internal team
• Prepare & communicate customer schedules to internal personnel and customer-facing points of contact (including conference calls direct w/ Customers)
• Inventory Management: Assist in physical warehouse inventory counts & inventory reconciliation

Experience/Requirements:

• 5+ years experience in order administration in an HW technology company
• Experience leading and/or managing an order administration or project/program management team
• Demonstrated success in sales ops, business ops, customer support, or similar role
• 5 years of direct customer interface experience in a sales, operations, or logistics-type role
• Experience in a project or program management role related to business operations is helpful
• Analytical and demonstrated ability to extract key business insights through data analysis.
• Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.
• Track record in driving change and removing hurdles in fast-growth organizations by working cross-functionally with Sales, Product Marketing, Finance, Operations, and IT.
• Excellent written and verbal communication skills, including presenting to C-level executives
• Agile self-starter who can work independently and collaboratively
• Advanced Excel skills are required
• Experience with ERP/MRP, CRM, PLM, and related business tools

Education:

• Bachelor’s degree. Advanced technical degree or MBA desirable.

Experience

• 5 years of direct customer interface experience in a sales, operations, or logistics type role
• 5 year(s): 5+ years experience in order administration preferably in a HW technology company

Education

• Bachelors or better