Now Hiring - Spectrum - Telecommunications Customer Service Representative/Call Center in San Diego, CA

Full description of the position

Pay and Benefits:

Do you want to join a Fortune -100 company?

• Starting base pay $20.00/hr with opportunity for accelerated Career Progression and increase to $22.00 p/hr base pay within the first 12 months (10% increase)
• Free home cable (includes HBO/premium channels), Internet, and Hom Phone
• Discounted Spectrum Mobile Plan (Unlimited Plan - $15 per line - up to 10 lines)
• 401K / Retirement savings plan with the opportunity for up to a 9% company match
• Tuition Reimbursement for Education - Up to $10,000 per calendar year
• Low cost medical benefits - some of the best in the industry with less than 30 day waiting period
• Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
• 12 weeks of comprehensive paid training
• Do you want to work for a Fortune - 100 company?

At a Glance

Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.
Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Community Solutions Billing Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Community Solutions Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Billing Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including maintenance, activations, packaging, and escalating calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

What it takes to get started
The minimum requirements for the Community Solutions Billing Representative role are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

Related Work Experience
Preferred qualifications for the Community Solutions Billing Customer Service Representative are:

• 1 year or more of sales experience, preferably selling Voice, Data, and Video solutions
• 6 months or more experience working with billing systems (ICOMS/CSG), account management & retention systems

Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Please complete an application to the following link:

[please apply online] Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Required to wear masks

Ability to commute/relocate:

• San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Inside sales: 1 year (Preferred)

Work Location: One location