Now Hiring - TravelCenters of America LLC - Fleet Sales Analyst in Westlake, OH

Full description of the position

There’s never been a better time to join TravelCenters of America! For 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for those interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

The Fleet Sales Analyst is responsible for analyzing data in support of our global strategy. This includes developing strategic recommendations to improve operations, customer satisfaction, retention, and sales growth. Other duties include reporting key performance indicators on an individual and team basis, which may be comprised of report cards, dashboards, or other ad hoc reports. Reports developed at this position must provide the necessary information and insights that are required to run the business. This position requires involvement with a variety of systems including, but not limited to, business intelligence reporting, CRM, transactional and operations data.

Duties and Responsibilities

• Sets up and performs required steps for new customer set-up, activation, and ongoing support of TA’s private label billing program.
• Creates consistent and accurate analytics that can be provided on a daily, weekly, monthly, or ad hoc basis. Maintains dashboards, report cards, and other KPIs.
• Analyzes issues and defects in order to determine the appropriate corrective actions.
• Participates in and/or leads system projects, which may include documenting overall project specifications, detailing technical and functional requirements, performing testing to ensure that all requirements are met, and conducting end user training.
• Prepares and conducts end user training for multiple systems including those focused on CRM, billing, and business intelligence reporting.
• Serves as a business partner/stakeholder to other departments and provides cross functional support.
• Assists in the coordination of team meetings.
• Develops a familiarity with our customer base and business, as well as our competitors.

Qualifications

• Bachelor’s degree or equivalent work experience required
• Strong analytical and quantitative skills.
• Advanced skills in Microsoft Excel and proficiency in other Microsoft programs.
• Excellent communication skills. Ability to communicate complex information simply and clearly.
• Ability to work in a dynamic environment and prioritize work accordingly.
• Proactively helps other and builds strong business relationships.
• Experience with SQL Functions, Cognos, Tableau, PowerBI or other business intelligence reporting software is a plus.
• Project management and/or system administrator experience is a plus.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Westlake, OH 44145