Now Hiring - Sales and Operations Specialist in Westlake, OH

Benefits/Perks

• 401k Eligibility
• Commission Potential
• Paid Time Off
• Career Growth Opportunities

Job SummaryWe are seeking a Sales and Operations Specialist to join our team. In this role, you will communicate with customers to identify their needs, process quotes and orders, manage order fulfillment, escalate issues, generate and post project profiles across social media platforms, maintain a clean office environment and assist with office operations, run product quality checks, and provide helpful solutions that customers have a great experience with our company. The ideal candidate is friendly, a team player, computer savvy, good with numbers and is motivated to grow the business (and earn commission).

Responsibilities

• Follow-up with existing customers to ensure proper inventory and re-order levels
• Identify and call new prospects to grow the business
• Support project profile development and posting
• Identify the reason for the customer’s call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activities
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Make over 60 customer calls a day
• Process order fulfillment
• Unload / load shipments and process samples
• Conduct product quality assurance tests
• Visit customers and suppliers as required

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone, verbal and written communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Ability to properly document customer interactions
• Ability to work well with numbers