Now Hiring - ILG Logistics - Business Development Manager in Mokena, IL

Full description of the position

ILG Logistics is hiring for a new Business Development Manager. This position leads a POD of 3 while handling all communication and relationships to the customer. The ideal candidate loves talking to people and proactively solving issues. They will also have the ability to multi-task and ensure that all procedures and tasks are completed by their team.

ESSENTIAL FUNCTIONS:

• Outbound phone calls to solicit freight from shipper customers at the designated call intervals provided by supervisor.
• Trains, explains tasks, and assists in the solution of problems.
• Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records and adjusts errors.
• Searches company records using our TMS system (Revenova) and provides necessary information and or reports to customers and team members.
• Manages book of business and carrier reps assigned to their POD.
• Traces the status of shipments and provides information back to shipper customers as needed.
• Resolves customer questions related to shipments, and takes orders as needed.
• Maintains liaison with other carrier representatives for order completion.
• Inputs shipment orders, email confirmations, price quotations, and similar data to customers, as required.
• Responds to customers' requests via telephone or email
• Has knowledge of services offered, pricing, delivery and transit times, various telemarketing skills, and similar data, as required.

ADDITIONAL RESPONSIBILITIES:

• Provides relief to carrier representatives as needed.
• Assists in shippers' requests for quotes (RFQ) as needed.
• Performs other allied duties as assigned by supervisor.

Qualifications

• At least 2 - 5 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience in salesforce is a plus

Job Type: Full-time

Pay: $50,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Mokena, IL 60448: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 3PL: 3 years (Required)
• Account management: 1 year (Preferred)

Work Location: One location