Now Hiring - Old Navy, Inc. - Retail Sales Sales Associate - Full Time in Lakewood, CO

Full description of the position

about the role
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. You will educate the customer on our loyalty program and participate in signing customers up for the Old Navy Credit Card and the Old Navy Rewards Program.

In addition to the job expectations above, this role will specialize in the merchandising aspect of the store. This includes having a visual mind to be able to follow a style guide and execute to the picture/map/direction given. Have attention to detail in order to style mannequins and create visual displays promoting our product. Having the ability to lift, move, and go up and down a ladder with mannequins. We're looking for someone who is passionate about fashion and has a creative/visual mind. This person should also be outgoing to be able to connect with the customer and help them find their style, shop with them, and of course sign them up for loyalty.

what you'll do

• Effectively executes flexing decisions and product moves as planned by Mgr./ Specialist
• Actively participates in weekly walkthroughs
• Clearly articulates department and key category performance
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support
• who you are
• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training
• Actively engage in self-development and aspire to move into a management role
• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer
• Model and teach service behaviors in support of an inclusive, engaged store culture that inspires others to achieve success
• Demonstrate the Words to Live By consistent with our culture
• Educate other Brand Associates through leading by example and teaching • Deliver consistent results
• Execute Standard Operating Procedures with consistency
• Operate as self-motivated and problem solve independently
• Work a full-time schedule
• Perform all process such as shipment, markdowns, signage, folding, processing, sprinting, cashiering, etc.

benefits at old navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• see more of the benefits we offer.
• *For eligible employees

about old navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location