Now Hiring - Retail Sales Educational Sales Administrative Assistant in Davenport, IA

This position provides administrative support to the Educational Sales team members (Road Reps) that are based in the Davenport, Iowa location. Entering data, completing reports, and researching information using our computer systems are primary responsibilities of this position. The primary customers served by the Educational Sales Reps and the Support position are Iowa and Illinois based schools. The Sales Support position will contact Music Directors and school support staff via phone and email.

Essential Duties and Responsibilities include but are not limited to the following. Additional duties may be assigned as business needs dictate.

Primary Responsibilities:

• Administers support to road sales representatives, including but not limited to:

• Accurately completes all paperwork necessary for daily operations of the Davenport Educational Sales department. Paperwork will include ordering merchandise, generating invoices, completing bid requests, and entering transactions into West Music computer systems.

• Provide phone support for the Educational Sales Team (Road team).

• Will input and update customer information in CRM software.

• Communicates directly with assigned schools in support of the Educational Sales Reps.

• Manages flow of inventory through the Educational Sales office which may include receiving inventory, managing transfers, preparing outbound shipping, and assisting with inventory control and cycle counts.

• Assists the Educational Sales Reps by preparing and occasionally presenting materials for school display events

• Will provide backup assistance for the Davenport dock, Mezzanine and repair admin to cover vacations/days off.

• Other tasks and duties as assigned.

Education, Experience & Qualifications

Required Qualifications:

• Prior Administrative experience including intermediate skills with Excel

Desired Qualifications:

• Band/Orchestra instrument knowledge (knowledge and/or playing experience) is helpful in this role.

Key competencies:

• Service Focused – strives to always deliver great service to customers and co-workers by using effective listening skills, strong interpersonal and communication skills. Can be firm, yet professional and polite, with West Music co-workers and customers.

• No detail is too small – pays close attention to detail and accuracy, especially when busy.

• Self-motivated – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.

• Organized – can manage multiple tasks at once and ensures everything gets done in a timely manner.

• Team Player/Collaborative – people focused with the ability to develop effective working relationships with co-workers and customers. You will be in an environment where the expectation is to ask for help when you need it, and to seek out opportunities to assist others in meeting the customer needs.

• Flexible – thrives in a fast-paced environment; doesn't get frustrated by evolving priorities or work assignments; open to feedback.

Physical Demands –

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit. Will use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What we offer:

• Hybrid/Remote work is possible for specific roles
• Full benefits package available the first of the month following the date of hire including:
  • Medical, dental, vision insurance
  • 401k with match
  • Student Debt Repayment
  • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.