Now Hiring - California Closet Company, Inc - Retail Sales Sales Lead - Cincinnati/Dayton in Cincinnati, OH

California Closets is looking for the best of the best in the Interior Design industry. We need self-motivated, driven, direct-sales orientated individuals to deliver a superb, interactive in-home customer experience that achieves our aggressive sales growth plan that can manage and develop a growing a team.

Sales Lead Overview:
The Sales Lead role focused on leading by example to ensure that individual and team sales goals are met or exceeded. This includes achieving all key performance indicators while following the pursuit of an unparalleled client experience. This role ensures that the assigned Design Consultants are delivering on the California Closets standards of excellence with each and every client. The Sales Lead also collaborated with the Leadership Team to ensure that the internal process and procedures are being followed.

Individual Responsibilities:

• Take a reduced amount of design appointments to achieve individual sales quota.
• On individual sales - meet or exceed local and national sales metrics (lead by example on close rate, average job size, NPS, etc.).
• Be a Brand Champion by following through on the vision and values outlined in our Credo and collaborating for the best possible outcome with clients and other departments.
• When applicable, be responsible for managing showroom upkeep, scheduling, and special events.
• When applicable, participate in the leadership/management of appointment distribution and scheduling oversight.
  

Team Responsibilities:

• Manage a Team of Design Consultants to ensure all company sales goals and key performance indicators are met or exceeded.
• Ensure direct reports are delivering an exceptional client experience with every client touchpoint throughout the customer journey.
• Lead, develop, and coach underperformers following performance management guidelines to improve results including detailed documentation.
• Collaborate with Sales Manager to ensure all training is tailored to the needs of the current design team and completed on time.
• Ensure the Design Team has the appropriate mix of company-provided leads and personal marketing plan leads by working with assigned Design Consultants to create a Personal Marketing Plan (PMP).
• Work with Sales Manager to schedule and facilitate monthly Sales Meetings including coordination with guest speakers and office personnel.
• Analyze sales data and develop strategies to address areas of opportunity.
• Coach and develop assigned team members by providing written feedback on our Sales Model during ride-alongs.
• Review feedback through Listen 360 and follow up on all necessary responses with the customer and/or Design Consultant, communicate insights
• and action to leadership.
• Manage customer escalations to ensure satisfaction and update the team accordingly.
  

Qualifications:

• Design experience (3-5 years desired)
• Strong conflict resolution skills
• Exceptional written and verbal communication skills
• Familiarity with data analysis and reporting
• Exceptional customer experience skills
• Coaching experience desired
• Positive and enthusiastic
• Record of personal and team sales success
• Demonstrated commitment to company core values
• Willingness to problem-solve and drive projects to completion
• Excellent knowledge of design fundamentals & CAD
• Flexible schedule including evenings and weekends
• Tech Savvy
  

You are:

• Professional, and assertive, always seeking win-win solutions
• Confident, warm, and friendly in person and on the phone
• Very detail-oriented – friends and family say you have very high standards
• Emotionally mature, and have a vibrant personality and a drive for success
• An organization and problem-solving guru
• Above all, you have heart
  

Your story:

• You understand the importance of repeat and referral business and cultivating relationships.
• You have interior design, architectural, industrial design, furniture design, and/or art education or direct industry experience.
• You have experience in customer service, or retail sales of any kind, where you are the main reason your clients keep coming back.
• You have a natural ability to be consistently inspirational and create delightful customer and brand experiences.
• You have a record of sales success.
• You are tech-savvy. CAD drafting is a plus.
• You are a self-starter, well organized, and have good time management skills.
• You can confidently sell and promote a product you might not be able to personally afford.
• You are creative, yet meticulously detail-oriented with a sense of craftsmanship.
• You are a team player with the ability to manage a portfolio of projects and clients of different complexity in a dynamic environment.
• It’s been some time now that you have been looking for a company that truly respects the individual while offering flexibility, the opportunity for personal and professional growth.
  

Our story:
For more than three decades California Closets has built a reputation for delivering truly custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get more out of life. And as we move forward, we’re passionate about continuing to do all that and more. [please apply online]

We offer:

• A generous compensation package that includes a paid training program, commissions, bonuses, and benefits.
• Benefits include Medical, Dental, and 401K.
• Initial and ongoing training on products, CRM, and proprietary CAD software
• Qualified leads; a flexible work schedule; an excellent environment in a refreshingly open culture alongside individuals who love to exceed expectations.
  

Tell us your story and why you want to be part of California Closets.