Now Hiring - FDI Group - Commercial Lines Insurance Account Manager in Novi, MI

Full description of the position

Commercial Lines Account Manager / Customer Service Representative

The George B. Ford Agency, a Michigan-based insurance company is a subsidiary of the FDI Group which is a privately held, family-owned company that has assembled a dynamic group of insurance related services. The George B. Ford Agency has been protecting businesses and families since 1938!

We are looking for a highly motivated and experienced Commercial Lines Insurance Account Manager / Customer Service Representative. The Account Manager must possess a Property & Casualty Insurance License as well as have solid knowledge of the daily activities of a commercial lines insurance agency.

The Account Manager acts as a liaison, provides product/services information and responds to customer inquiries efficiently and accurately. The Account Manager's goal is to ensure excellent service, adhere to the highest standards, and maintain a superior level of customer satisfaction.

Duties & Responsibilities

• Manage and service a book of commercial lines business
• Handle service items including but not limited to, policy changes, certificates of insurance, audits, and billing
• Provide outstanding customer service through open and interactive communication
• Promote growth of book of business by building sustainable relationships and trust with customers
• Market both new and renewal of accounts
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Follow best practice procedures, guidelines and policies

Required Experience & Skills

• Property & Casualty Insurance License required
• Familiarity with Applied EPIC
• Minimum of 5 years of experience in the insurance industry
• Experience working with carriers such as: Citizens, Frankenmuth, Selective, Hartford, and Travelers
• Experience with MS Office, including Excel and Outlook
• Strong analytical and problem solving skills
• Proven customer support experience or experience as a customer service representative
• Excellent interpersonal and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

At George B. Ford Agency, we are committed to fostering, cultivating, and embracing a culture of inclusion and equality. We welcome and encourage diversity in the workplace and are fully committed to promoting and preserving an environment that supports growth and advancement in all aspects of business.

George B. Ford Agency is an equal opportunity employer and will not unlawfully discriminate against qualified applicants with respect to any terms or conditions of employment based on race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, marital status, military service status, union/non-union activity, citizenship status or other characteristic protected by federal, state and local ordinance. This includes compliance with all federal, state, and local laws providing for nondiscrimination on the basis of disability in all aspects of the employment process and the requirements to provide reasonable accommodations to qualified individuals with disabilities in accordance with those laws.

George B. Ford Agency participates in the E-Verify program where required by state law. The George B. Ford Agency will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's I-9 to confirm work authorization.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Contract type:

• Permanent

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

License/Certification:

• Property & Casualty Insurance License (Required)

Work Location: Hybrid remote in Novi, MI 48375