Now Hiring - Sales Support Specialist / Customer Service in Kirtland, OH

NOW HIRING Sales Support Specialist / Customer Service
Job Purpose: The position requires a versatile individual to support our sales team and management in a variety of tasks ranging from order entry, customer account management, general office duties, and more.

Day to day activities may include...

• A sales support specialist (SSS) will be our front line contact for customer service requests including order tracking, billing inquiries and discrepancies, order processing, product returns, file management, credit application administration, payment posting and accounts receivable management.
• Perform various admin functions including banking deposits, AR posting, AP posting and credit card payment reconciliation.
• Manage order entry and customer service for designated major accounts.
• Organizing and compiling data on customer metrics, running ERP reports, researching potential domestic and international markets for a variety of our products.
• Help Identifying market opportunities for the company as well as finding prospective customers and key contacts within the target companies.
• Assist with Purchase order creation to support inventory levels
• Sales support will play an important role in working with current and potential customers to address customer needs, to grow revenues and help identify new products that solve customer problems and serve customer needs.

Required Skills:

• Excellent written and verbal communication skills, particularly phone skills.
• Experience and knowledge of Microsoft Office including Excel and Word.
• Experience and knowledge of Adobe PDF creation and editing
• Ability to navigate cloud services such as online banking, vendor and customer portals, ERP software and CRM systems.
• Attention to detail in a fast past environment is a must.

Benefits overview:

• Expect competitive earnings with year end bonus potential
• Paid time off
• Partial healthcare reimbursement
• Company-matching retirement plan
• No nights, no weekends, no travel necessary
• Candidate should view this opportunity as a potential path to sales and as a ground floor opportunity at a company on a rapid growth trajectory.
• Office a short walk from state parks system and eatery

About Essentialware:

We are committed to investing in our people, providing training and growth opportunities that will give them the space and flexibility to succeed without limits. We are all links in the chain. We run a low stress environment because everyone is working to the same end: to improve as peers, to improve as professionals, and to help our customers. We sell with honesty and never lead a customer into a product they don’t need. We uncover problems and face every challenge with a “we can figure it out” attitude. We are motivated to continually improve, differentiate and innovate to make a difference. We’re proud to also support the growth of our community. We are a 5 consecutive year recipient of the Lake-Geauga Fast Track 50 Award, which recognizes us as one of the fastest growing businesses in the area. And our most ambitious plans are only just beginning to be realized.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Each employee has his/her/their own office with door and window

Application Question(s):

• Are you able to work at a company that doesn't provide healthcare, but will partially reimburse up to a fixed amount?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Sales: 2 years (Preferred)

Work Location: One location