Now Hiring - Joyce Factory Direct - Evening & Weekends Appointment Setter / Call Center Agent in Berea, OH

Full description of the position

Responsibilities:

• Maximize converting leads to qualified appointments.
• Analytical and process oriented
• Lead by example leader
• Inbound / outbound calls through multiple lead generation channels prompt and professional fashion
• Serve as initial point of contact for potential customer via phone, email, and other state of the art technology.
• Review / qualify information provided by customer to confirm accuracy, determine availability for in-home sales consultation
• Educate, clarify, and confirm customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• Promote teamwork through consistency, reliability, and group cohesiveness.
• General admin /accounting paperwork

Qualifications:

• High School Diploma or equivalent
• Experience is preferred but open to entry level candidates.
• Ability to juggle various work activities.
• Ability to thrive and enjoy a fast-paced, high-energy, team-oriented environment.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail-oriented and can focus on the task at hand,
• Excellent verbal and written communication skills are required for communicating with internal and external parties.
• Holding oneself responsible and being self-driven in accomplishing goals, being responsible for one’s own actions, performance, and decision.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel)
• Flexibility to assist team and colleagues during times of leave or absence.
• Handle complaints swiftly and effectively and by proactively providing solutions and options to address these.
• Ability to learn products and services through training.

Basics

· No Cold Calling – All leads customers have signed up for

· Casual dress – this is to your comfort level and prompts your best attitude

· All your training is paid, and growth equals more opportunity for all employees

· Performance Focused Pay – base hourly rate + unlimited incentive

· Work hours Monday – Thursday 12pm-8:30pm Friday 10am-6pm shift coverage maybe needed

Salary / Benefits

· Hourly Base + Bonus and incentive structure

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Evening shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus
• Performance bonus

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center

Ability to commute/relocate:

• Berea, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• sales: 3 years (Required)
• phone sales: 3 years (Required)
• reading scripts: 3 years (Required)
• in / out bound calls: 3 years (Required)
• positive attitude: 10 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location